Restaurant Host- TRAX

p style="text-align:left"Job Summary:/pdivpbspanWHO ARE WE?/span/bspan /span/p/divdivpspanspanLive Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media amp; Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100#43; festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media amp; Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit /span/spana href="http://www.livenationentertainment.com/" target="_blank"uspanwww.livenationentertainment.com/span/u/aspanspan./span/spanspan /span/p/divdivpspan /span/p/divdivpspanspanLive Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as aspan /span/span/spanispanGreat Place to Work/span/ispanspanspan /spanorganization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to joinspan /span/span/spanspanspanLive Nation. /span/spanspan /span/p/divdivpspan /span/p/divdivpbspanWHO ARE YOU?/span/bspan /span/p/divdivpspanspanPassionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!  /span/spanspan /span/p/divdivpspan /span/p/divdivpspan /span/p/divdivdivpbspanWHAT THIS ROLE WILL DO/span/bspan /span/p/divdivpspan /span/p/divdivullipspanspanUnderstand the HOB Hospitality Zone/span/spanspan /span/p/lilipspanspanGreet all guests promptly and courteously in a professional manner/span/spanspan /span/p/lilipspanspanControl the flow of guests coming into the restaurant and those who are waiting for a table/span/spanspan /span/p/li/ul/div/divdivdivullipspanspanObtain guests’ names, number in party, physical description, arrival times and any needs for children when applicable/span/spanspan /span/p/lilipspanspanDirect guest to an appropriate location when on a wait/span/spanspan /span/p/lilipspanspanUtilizing the HOB reservation system, estimate and quote accurate wait times for tables/span/spanspan /span/p/lilipspanspanShow guests to tables, place menu in guest hands, wait for guest to be seated before leaving the table/span/spanspan /span/p/lilipspanspanAnticipate and respond to guest needs (guest satisfaction)/span/spanspan /span/p/li/ul/div/divdivdivullipspanspanMarket current and future shows, menu items and retail by placing all marketing literature on dining tables/span/spanspan /span/p/lilipspanspanProperly answer guest questions regarding the menu, music hall, events, related art, music, history and artists appearing at the House/span/spanspan /span/p/lilipspanspanThank each guest for visiting the House and invite him/her to return in a friendly and sincere manner/span/spanspan /span/p/lilipspanspanCommunicate to door host, kitchen and Manager on Duty the wait time, parties of eight (8) or more, and any planned special event; any and all information is necessary to ensure proper flow/span/spanspan /span/p/lilipspanspanCommunicate to kitchen when large parties and special event parties have been seated/span/spanspan /span/p/li/ul/div/divdivdivullipspanspanKeep host area clean and organized throughout the shift (shift mechanics)/span/spanspan /span/p/lilipspanspanKeep floor in host area free of spills, food, trash or other obstacles/span/spanspan /span/p/lilipspanspanPolish and clean all entry door windows throughout the shift /span/spanspan /span/p/lilipspanspanMaintain HOB safety and sanitation standards/span/spanspan /span/p/lilipspanspanAssist other employees and departments as needed (teamwork)/span/spanspan /span/p/li/ul/div/divdivdivullipspanspanAdherence to standard operating procedures /span/spanspan /span/p/lilipspanspanRequired to occasionally work Special Events that are scheduled throughout the venue/span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanWHAT THIS PERSON WILL BRING/span/bspan /span/p/divdivpspan /span/p/div/divdivdivpbspanRequired/span/bbspan:/span/bspan /span/p/divdivullipspanspanHigh School Diploma/span/spanspan /span/p/lilipspanspanWorking knowledge of restaurant operations, seating procedures, guest relations, problem solving /span/spanspan /span/p/lilipspanspanSkill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills/span/spanspan /span/p/lilipspanspanAbility to diffuse possibly volatile situations with tact and diplomacy/span/spanspan /span/p/li/ul/div/divdivdivullipspanspanAbility to seat guests in aspan /span/span/spanspanspanhigh-volume/span/spanspanspanspan /spanrestaurant at a pace that maximizes efficiency of service and performance of overall operations/span/spanspan /span/p/lilipspanspanAbility to adhere to the HOB uniform and appearance policy /span/spanspan /span/p/lilipspanspanEfficient in basic computer skills/span/spanspan /span/p/lilipspanspanFlexible availability- Position may require days, nights, weekends and holidays/span/spanspan /span/p/li/ul/divdivpspan /span/p/div/divdivdivpbspanPreferred:/span/bspan /span/p/divdivullipspanspanHigh skill level of Open Table and/or other reservation software/span/spanspan /span/p/lilipspanspanPoint of Sales (POS) knowledge, preferable MICROS/span/spanspan /span/p/lilipspanspanPrevious Customer Service/ Host experience/span/spanspan /span/p/lilipspanspanSkilled in interpersonal communication and teamwork/span/spanspan /span/p/li/ul/div/divdivdivpspan /span/p/divdivpbspanPhysical Demands/Working Environment:/span/bspan /span/p/divdivullipspanspanWorking environment isspan /span/span/spanspanspanfast-paced/span/spanspanspan, often loud and stressful/span/spanspan /span/p/lilipspanspanPosition requires extended periods of prolonged standing and working on your feet/span/spanspan /span/p/li/ul/divdivpspan /span/p/div/divdivpbspanEQUAL EMPLOYMENT OPPORTUNITY/span/bspan /span/p/divdivpspanspanWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities./span/spanspan /span/p/divp style="text-align:inherit"span----------/span/pp style="text-align:left"spanThe expected compensation for this position is:/span/p$15.97 USD Hourlyp style="text-align:left"i** Pay is based on a number of factors including market location, qualifications, skills, and experience./i/p