Ticket Seller | Part-Time | CFG Bank Arena

Oak View Group: p style="margin: 0px;"span style="font-size: 12pt;"Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet/span./p Position Summary: p style="margin: 0px;"span style="font-size: 10pt; font-family: verdana, geneva;"This position will be part of a busy and dynamic working environment at CFG Bank Arena. This position is responsible for ticket sales with a specialization in Ticketmaster Host TM1 Sales and providing excellent customer service for our world-class events, including will call service, as needed. This role is supported by and works closely with the entire ticketing team./span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-size: 10pt; font-family: verdana, geneva;"This role will pay an hourly wage of $19./span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-size: 10pt; font-family: verdana, geneva;"strongBenefits for PT roles: 401(k) savings plan and 401(k) matching. /strong/span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-size: 10pt; font-family: verdana, geneva;" data-teams="true"strongEVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline./strong/span/p About the Venue: p style="margin-bottom: 0in;"#4 Worldwide Highest Grossing Venue - Billboard Magazine/pp style="margin-bottom: 0in;"#4 Venue of the Year in North America – Venues Now/pp style="margin-bottom: 0in;"CFG Bank Arena is a 14,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food beverage selections, and more! Located in the heart of Baltimore, the venue includes a new exterior façade, green scaping and enhanced lighting, this iconic landmark offers guests the ultimate entertainment experience in town. Rich in history, uniting fans with memories old and new, CFG Bank Arena hosts 135+ shows annually including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined, CFG Bank Arena./p Responsibilities: ulli style="margin-bottom: 0in;"Accurately process payments for tickets while following all proper box office selling and payment procedures/li/ulul style="margin-top: 0in;"li style="margin-bottom: 0in;"Answer phone with prompt and courteous attitude as needed/lili style="margin-bottom: 0in;"Demonstrate excellent customer service skills, responding professionally, promptly, and efficiently to customer service requests and needs/lili style="margin-bottom: 0in;"Facilitate night-of-show will call/lili style="margin-bottom: 0in;"Sell tickets in Ticketmaster Host and TM1 computer programs/lili style="margin-bottom: 0in;"Process opening and closing paperwork/lili style="margin-bottom: 0in;"Answer questions regarding events, tickets, and schedules/lili style="margin-bottom: 0in;"Remain current with new software and product releases/li/ulul style="margin-top: 0in;"li style="margin-bottom: 0in;"span style="color: black;"Perform all other duties as assigned by ticketing management team/span/lili style="margin-bottom: 0in;"span style="color: black;"Handle receipt of cash payments and return of accurate and appropriate change, as needed/span/lili style="margin-bottom: 0in;"Frequent bending, lifting 15-20 pounds, and sitting are required, as well as exposure to multiple external elements and extensive walking through the arena, including inclines and stairs/li/ul Qualifications: p style="margin-bottom: 0in;"stronguRequired Experience Qualifications:/u/strong/pul style="margin-top: 0in;"li style="margin-bottom: 0in;"High School Diploma/GED/lili style="margin-bottom: 0in;"Previous ticketing and/or customer service experience preferred/lili style="margin-bottom: 0in;"Must have basic computer skills and a working knowledge of Windows-based PC programs/lili style="margin-bottom: 0in;"Ability to work well both within a team environment and independently with good decision-making capability/lili style="color: #2d2d2d;"Must be customer-service oriented, have a fan-friendly attitude, and a professional demeanor at all times/lili style="margin-bottom: 0in;"Strong verbal and written communication skills/lili style="margin-bottom: 0in;"span style="color: #323232;"Extremely organized and detail-oriented and resourceful, able to learn quickly and handle multiple projects simultaneously/span/li/ulul style="margin-top: 0in;"li style="margin-bottom: 0in;"A high degree of personal integrity/lili style="margin-bottom: 0in;"Experience with large-scale events in an arena, stadium, or concert setting of a similar size (12,000+ seats) is highly desirable/lili style="margin-bottom: 0in;"Previous knowledge of Ticketmaster Host and TM1 ticketing systems is preferred/li/ulp style="margin: 0in 0in 0in .5in;" /pp style="margin-bottom: 0in;"stronguWorking Conditions:/u/strong/pulli style="margin-left: .5in;"span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;"Must be able to work a flexible schedule inclusive of weekends, nights and holidays required./span/lili style="margin-left: .5in;"span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;"Extensive time spent with moderate to loud noises./span/li/ulul style="margin-top: 0in;"li style="margin-bottom: 0in;"Fluctuating temperatures to include hot and cold conditions - external and internal facility exposure/lili style="margin-bottom: 0in;"Exposure to flashing lights/lili style="margin-bottom: 0in;"Frequent bending, sitting or standing for long periods of time/li/ul Strengthened by our Differences. United to Make a Difference: p style="margin: 0px;"span style="font-size: 12pt;"At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our strongpeople/strong, improves our strongservice/strong, and raises our strongexcellence/strong. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds./span/p Equal Opportunity Employer: p style="margin: 0px;"span style="font-size: 12pt;"Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law./span/p