SALES ASSOCIATE - RETAIL

Overview: p style="margin: 0px;"With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit a href="http://www.hardrock.com" target="_blank" rel="noopener"www.hardrock.com/a./p Responsibilities: p style="margin: 0px;"The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart)./pulliGreeting guests./liliAnswering questions - accurately and politely./liliAnswering the phone./liliMaking proficient sales transactions - using a point-of-sale system./liliHandling cash and other forms of payment./liliMaintaining proper cash drawer balances./liliDirecting guests to areas/restrooms./liliDemonstrating impeccable product knowledge./liliDetermining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features benefits./liliSuggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases)./liliMaintaining a clean and organized store./liliMaintaining proper product stock levels – through retail pulls inventories./liliDisplaying Retail product – through HRC’s visual display standards./liliPerforming opening, closing side duties – cleaning glass, polishing brass, sweeping vacuuming the floor, folding product, etc./liliAssuring the complete satisfaction of each and every guest./liliCreating memorable experiences./liliEntertaining guests to create “Raving Fans”./li/ulp style="margin: .3pt 0in .0001pt 0in;"span style="font-size: 12.5pt;" /span/pp style="margin: .05pt 53.45pt .0001pt 15.0pt;"This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned./p Qualifications: p style="margin: 5.05pt 0in .0001pt 15.0pt;"EXPERIENCE, EDUCATION, AND CERTIFICATIONS/pp style="margin: 0px;" /pp style="margin: 5.05pt 0in .0001pt 7.0pt;"SKILLS/pulliRemaining calm in a hectic, fast-paced atmosphere./liliDemonstrating a high level of organization, attention-to-detail and a sense-of-urgency./liliDisplaying a positive and outwardly friendly attitude toward guests./li/ulp style="margin: .3pt 0in .0001pt 0in;" /pp style="margin: 0in 0in .0001pt 7.0pt;"PHYSICAL DEMANDS/pulliAbility to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time./liliAbility to sit for extended periods of time./liliAbility to make repeating movements of the arms, hands, and wrists./liliAbility to express or exchange ideas verbally and perceive sound by ear./liliManual dexterity, hand-eye coordination, and ability to work with hand above shoulders./liliAbility to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds./liliAbility to turn or twist body parts in a circular motion. /liliAbility to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. /liliAbility to travel via auto or airplane for long periods of time./li/ulp style="margin: .35pt 0in .0001pt 0in;" /pp style="margin: .05pt 0in .0001pt 7.0pt;"ADDITIONAL REQUIREMENTS/pulliMaintaining a well-groomed appearance (“having a plan”)./liliFollowing all uniform guidelines. /liliPracticing all general safety sanitation standards./liliRecycling products, where possible./liliMaintaining HRC’s 5 core Values and Mission Statement. /li/ul Additional Details: p style="margin: 0px;"span style="font-size: 10pt;"strongClosing:/strong/span/pp style="margin: 0px;"span style="font-size: 10pt;"Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.  Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team./span/pp style="margin: 0px;"span style="font-size: 10pt;"emstrongspan style="font-family: 'Calibri',sans-serif; color: #999999;"Disclaimer/span/strong/ememspan style="font-family: 'Calibri',sans-serif; color: #999999;" /span/ememspan style="color: #999999;"br //span/emspan style="color: #999999;"While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)./span/span/p