Front Desk Representative - Full-time / Part-time

p/ph1bPosition: /bMember Services Representative - Front Desk/h1p/ph1bReports to: /bGeneral Manager (GM)/ Assistant Manager (AM) / Shift Lead/h1p/ph1bDepartment: /bOperations/h1p/ph1bPurpose: /bHelp promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift. /h1p/ph1bDuties and Responsibilities:/b/h1ullih2Perform to your best abilities during your assigned work shift./h2/lilih2Monitor and maintain club cleanliness and atmosphere./h2/lilih2Ensure that all proper training has been completed in order to operate safely and efficiently./h2/lilih2Conduct regular audits to ensure the store is presentable and holding up to Excel Standard./h2/lilih2Perform club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks./h2/lilih2Process and Review Daily Club Activity Paperwork and file in appropriate folders./h2/lilih2Audit and Balance Cash Drawers on a daily basis./h2/lilih2Update and Review Daily Club Reports and complete any corresponding Data Entry Documents/h2/lilih2Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment/h2/lilih2Adhere to company’s policies and guidelines and address any minor infractions./h2/lilih2Provide a safe and secure environment for all members/h2/lilih2Communicate with members and a create a high level of customer service./h2/lilih2Stocking all retail and promotional items for following shift./h2/lilih2Perform daily club inspections, complete assigned cleaning sections./h2/lilih2Understand and adhere to company standards, audit daily paperwork,span and help /spanresolve any day-to-day customer issues./h2/lilih2Audit club inventory and communicate with GM, AM and Shift Lead on recommendations of inventory orders./h2/lilih2Staying up to date on all required certifications and training courses./h2/lilih2Communicating with, promoting, touring, and assisting prospects and potential members/h2/lilih2Assisting General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies/h2/lilih2Ensuring Facility complies with all state and federal laws and insurance requirements/h2/lilih2Operating and Assisting applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and procedures are adhered to./h2/li/ulp/ph1bQualifications:/b/h1ullih2Must be at least 18 years of age or older./h2/lilih2HS diploma or equivalent required./h2/lilih2Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements/h2/lilih2Great communication skills with internal and external customers./h2/lilih2Must be team oriented, motivated and well organized./h2/li/ulp/ph1bBenefits amp; Perks:/b/h1ullih2Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay/h2/lilih2Every Team Player receives a FREE Planet Fitness Black Card Membership/h2/lilih2Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources/h2/lilih2PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players/h2/li/ulp/pp/ph1bOther Details:/b/h1ullih2bWork Environment: /bThis job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines and phones. The noise level in the club environment may be loud on a regular basis./h2/lilih2bPhysical Demands: /bThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus./h2/lilih2bPosition Type/Expected Hours of Work: /bThis is a full-time OR part-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. Days and hours of work can be expected to be between 1-40 hours a week. Club hours vary per location. These hours are subject to change at any time dependent on business needs./h2/lilih2bEEO Statement: /bExcel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices/h2/lilih2bOther Duties: /bPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice./h2/li/ul