Room Attendant - Full-time

divdiv link href="https://static.workforcenow.adp.com/mas/mdf-components/24.37.25/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css" / link href="https://static.workforcenow.adp.com/mas/mdf-components/24.37.25/styles/froala_style.min.css" rel="stylesheet" type="text/css" / div class="fr-view" p style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;' id="isPasted"strongspan style="font-size:16px;"Ocean House Management/span/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style="font-size:16px;"Room Attendant/span/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strongemnbsp;/em/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strongemA Collection Unlike Any Other/em/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'emThe Ocean House Collections includes 3 luxury properties. nbsp;nbsp;/em/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'emThe Ocean House is a Forbes 5-Star property featuring 49 luxury guest rooms, 20 signature suites. nbsp;The Cottage Collection includes 10 privately owned vacation homes. nbsp;The Ocean amp; Harvest Spa is a 12,000 square foot Forbes Travel Guide 5 Star rated full-service health wellness spa. Over 10,000 square feet of indoor and outdoor meeting space. Up to 8 unique dining options during summer season including Coast, a Forbes Travel Guide 5 Star rated fine dining experience./em/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'emnbsp;/em/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strongemThe Weekapaug Inn/em/strongemnbsp;offers quintessentially New England accommodations that effortlessly combine casual comfort and luxurious furnishings. The Inn features 31 unique guest rooms and 4 two-bedroom signature suites. Farm-to-table dining utilizes the finest and freshest locally sourced ingredients, and inspired amenities and resort activities are designed to create extraordinary guest experiences. nbsp;/em/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'emnbsp;/em/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strongemThe Watch Hill Inn/em/strongemnbsp;established in 1845, Watch Hill Inn carries with it a unique history marked by fame, natural disasters and, among all, resilience. Chic, minimalist decor intertwines with cutting edge technology like complimentary Apple TV, Netflix and an in-room iPad program that allows guests to order food and services to their door with the touch of a button. nbsp;The Inn features 21 suite style accommodations with unrestricted access to dining, amenities, and resort activities at both Ocean House and Weekapaug Inn./em/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'nbsp;/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'stronguScope of Position/u/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'This position serves as a room attendant for our Triple 5-Star Rated Hotel rooms and Cottages. This position ensures all guest rooms are clean following our strict five-star standards, safe, and comfortable for all designated locations./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'nbsp;/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'stronguHourly Staff Schedule Requirements/u/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'All employees are kindly asked to understand that the property operation is 24 hours a day 7 days a week, inclusive of all holidays. nbsp;While the company will make every attempt to create a work and life balance, all stronghourly paid/strong team members may be asked to work extended shifts and additional days based on business demands. The busiest of days during the season (Memorial Day through Columbus Day) are the weekend days from Friday through Sunday and on holiday weekends that are celebrated on Mondays, this can include Mondays. nbsp;All seasonal staff must be aware and able to work all weekends; requesting time off for a holiday weekend may not and will likely not be granted. nbsp;The more flexible you are the more you can learn, grow, earn./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'nbsp;/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'stronguReporting Relationship/u/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strongInternal:/strongnbsp; This position reports directly to the Housekeeping Manager/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'nbsp;/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'stronguKey Responsibilities/u/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'emReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./em/pul style="list-style-type: disc;"lispan style="font-family:Calibri;font-size:15px;"Constantly and consistently exhibit OHM mission and vision, including adherence to the Forbes 5-Star standards./span/lilispan style="font-family:Calibri;font-size:15px;"Collect dirty sheets, towels and linens from guest rooms in accordance with OHM ldquo;sustainability programrdquo; guidelines./span/lilispan style="font-family:Calibri;font-size:15px;"Empty trash containers and collect obvious trash materials and remove from room./span/lilispan style="font-family:Calibri;font-size:15px;"Dust all hard surfaces, vacuum all carpet and wipe or mop all hard floor surfaces./span/lilispan style="font-family:Calibri;font-size:15px;"Clean bathrooms sink and vanity area and refresh and straighten up guest sundries./span/lilispan style="font-family:Calibri;font-size:15px;"Clean commode and replace toilet tissue as required./span/lilispan style="font-family:Calibri;font-size:15px;"Clean shower and tub including fixtures, walls and shelving and rinse floor ensuring no remaining film, hairs or other blemishes remain./span/lilispan style="font-family:Calibri;font-size:15px;"Remake beds and replace linens as needed./span/lilispan style="font-family:Calibri;font-size:15px;"Arrange room amenities (clocks, lamps, reading materials, chairs, draperies, etc.) in accordance with the Ocean House room presentation standards./span/lilispan style="font-family:Calibri;font-size:15px;"Pick up and neatly fold or arrange guest belongings left in room./span/lilispan style="font-family:Calibri;font-size:15px;"Remove any remaining dirty china, glass and silver from previous room service or amenity deliveries./span/lilispan style="font-family:Calibri;font-size:15px;"Restock room attendant service cart as needed to ensure maximum efficiency and availability of items throughout the shift./span/lilispan style="font-family:Calibri;font-size:15px;"Affirmatively and pro-actively engage guests in hallways and rooms with friendly and pleasant greetings and appropriate conversation if called for./span/lilispan style="font-family:Calibri;font-size:15px;"Ask guests if there are any other needs you may assist with and provide a warm farewell./span/lilispan style="font-family:Calibri;font-size:15px;"Maintain room number confidentiality and key control./span/lilispan style="font-family:Calibri;font-size:15px;"Other reasonable requests by guests./span/lilispan style="font-family:Calibri;font-size:15px;"Other duties as assigned./span/lilispan style="font-family:Calibri;font-size:15px;"Responsible for practicing, managing, and promoting the Companyrsquo;s Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation./span/lilispan style="font-family:Calibri;font-size:15px;"Represent the Company with a positive attitude and professional presentation.nbsp;/span/lilispan style="font-family:Calibri;font-size:15px;"Follow sustainability guidelines and practices related to the Companyrsquo;s sustainability programs./span/lilispan style="font-family:Calibri;font-size:15px;"Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the role./span/li/ulp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'stronguRequired Job Knowledge, Skills, Qualifications, and Education:/u/strong/pullispan style="font-family:Calibri;font-size:15px;"Fluency in English both verbally and in writing/span/lilispan style="font-family:Calibri;font-size:15px;"Ability to perform job functions with attention to detail, speed, and accuracy under pressure of tense/confrontational situations./span/lilispan style="font-family:Calibri;font-size:15px;"Uphold the Company standards, policies, and procedures./span/lilispan style="font-family:Calibri;font-size:15px;"Prioritize and organize tasks and work area./span/lilispan style="font-family:Calibri;font-size:15px;"Ability to remain calm and resolve problems using good judgement as interpreted by the management./span/lilispan style="font-family:Calibri;font-size:15px;"Follow directions./span/lilispan style="font-family:Calibri;font-size:15px;"Work cohesively with co-workers as part of a team/span/lilispan style="font-family:Calibri;font-size:15px;"Maintain confidentiality of guest/employee information and pertinent company data/span/li/ulp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'br/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'br/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'stronguPhysical Requirements:/u/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-left:.25in;'emSee below Physical conditions description./em/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'br/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-bottom:8.0pt;'strongPHYSICAL ACTIVITIES, VISUAL ACUITY, AND WORKING CONDITIONS OF: nbsp;/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strongRoom Attendant/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'nbsp;/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'I certify that I have read the physical requirements as set forth below and am physically able to perform the necessary duties as indicated herein./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'nbsp;/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strong1. GENERAL PHYSICAL REQUIREMENTS/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'Please check the strongONE/strong description of general physical requirements that best describes the work requirements of the position:/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☐/spannbsp; A. Sedentary work: nbsp;Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. nbsp;Sedentary work involves sitting most of the time. nbsp;Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☐/spannbsp; B. Light work: nbsp; Exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. nbsp; If the use of arm and/or leg controls requires exertion of force greater than that for Sedentary Work and the worker sits most of the time, the job is rated for light work./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☐/spannbsp; C. Medium work: nbsp;Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☒/spannbsp; D. Heavy work: nbsp; Exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☐/spannbsp; E. Very heavy work: nbsp;Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force constantly to move objects./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'nbsp;/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strong2. PHYSICAL ACTIVITIES/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'Please check strongALL/strong physical activities that apply to the essential functions of the position:/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'nbsp;nbsp;/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☒/spannbsp; nbsp;A. Climbing: nbsp; Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. nbsp;Body agility is emphasized. nbsp;This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☒/spannbsp; nbsp;B. Balancing: nbsp;Maintaining body equilibrium to prevent falling when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. nbsp;This factor is important if the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☒/spannbsp; nbsp;C. Stooping: nbsp; Bending body downward and forward by bending spine at the waist. nbsp;This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☒/spannbsp; nbsp;D. Kneeling: nbsp; Bending legs at knee to come to a rest on knee or knees./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☒/spannbsp; nbsp;E. Crouching: nbsp;Bending the body downward and forward by bending leg and spine./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☒/spannbsp; nbsp;F. Crawling: nbsp; Moving about on hands and knees or hands and feet./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☒/spannbsp; nbsp;G. Reaching: nbsp; Extending hand(s) and arm(s) in any direction./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☒/spannbsp; nbsp;H. Standing: nbsp; Particularly for sustained periods of time./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☒/spannbsp; nbsp;I. Walking: nbsp; Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☒/spannbsp; nbsp;J. Pushing: nbsp; Using upper extremities to press against something with steady force in order to thrust forward, downward or outward./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☒/spannbsp; nbsp;K. Pulling: nbsp; Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☒/spannbsp; nbsp;L. Lifting: nbsp; Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. nbsp; This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☒/spannbsp; nbsp;M. Fingering: nbsp;Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☒/spannbsp; nbsp;N. Grasping: nbsp; Applying pressure to an object with the fingers and palm./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☒/spannbsp; nbsp;O. Feeling: nbsp; Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☒/spannbsp; nbsp;P. Talking: nbsp; Expressing or exchanging ideas by means of the spoken word. nbsp;Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☒/spannbsp; nbsp;Q. Hearing: nbsp; Perceiving the nature of sounds at normal speaking levels or without correction. nbsp;Ability to receive detailed information through oral communication and make fine discriminations in sound./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☒/spannbsp; nbsp;R. Repetitive Motions: nbsp;Substantial movements (motions) of the wrists, hands, and/or fingers./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'nbsp;/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strong3. VISUAL ACUITY/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'Please check the strongONE/strong description of visual acuity requirements (including color, depth perception, and field of vision), that best describes the requirements of the position:/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'nbsp;/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☐/spannbsp; nbsp;A. The worker is required to have close visual acuity to perform an activity such as: nbsp; preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☒/spannbsp; nbsp;B. The worker is required to have visual acuity to perform an activity such as: operating machines such as lathes, drill presses, power saws and mills where the seeing job is at or within arm#39;s reach; performing mechanical or skilled trades tasks of a non-repetitive nature such as carpenters, technicians, service people, plumbers, painters, mechanics, etc./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☐/spannbsp; nbsp;C. The worker is required to have visual acuity to operate motor vehicles or heavy equipment./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☐/spannbsp; nbsp;D. The worker is required to have visual acuity to determine the accuracy, neatness, thoroughness of work assigned (i.e., custodial, food services, general labor, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.)/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'nbsp;/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strong4. WORKING CONDITIONS/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'Please check strongALL/strong conditions the worker is subject to in performing the essential functions of the position:/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'nbsp;/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☒/spannbsp; nbsp;A. The worker is subject to inside environmental conditions: nbsp;Protection from weather conditions but not necessarily from temperature changes./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☒/spannbsp; nbsp;B. The worker is subject to outside environmental conditions: nbsp;No effective protection from the weather./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☒/spannbsp; nbsp;C. The worker is subject to both environmental conditions: nbsp;Activities occur inside and outside./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☐/spannbsp; nbsp;D. The worker is subject to extreme cold: nbsp;Temperatures typically below 32 degrees for periods of more than one hour. nbsp; Consideration should be given to the effect of other environmental conditions such as wind and humidity./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☐/spannbsp; nbsp;E. The worker is subject to extreme heat: nbsp;Temperatures above 100 degrees for periods of more than an hour. nbsp; Consideration should be given to the effect of other environmental conditions such as wind and humidity.nbsp;/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☐/spannbsp; nbsp;F. The worker is subject to noise: nbsp;There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☐/spannbsp; nbsp;G. The worker is subject to vibration: nbsp;Exposure to oscillating movements of extremities or whole body./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☐/spannbsp; nbsp;H. The worker is subject to hazards: nbsp;Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☐/spannbsp; nbsp;I. The worker is subject to atmospheric conditions: nbsp;One or more of the following conditions that affect the respiratory system of the skin: nbsp;Fumes, odors, dust, mists, gases or poor ventilation./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☐/spannbsp; nbsp;J. The worker is subject to oils: nbsp;There is air and/or skin exposure to oils and other cutting fluids./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☐/spannbsp; nbsp;K. The worker is required to wear a respirator./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☐/spannbsp; nbsp;L. The worker frequently is in close quarters, crawl space, shafts, manholes, small, enclosed rooms, small sewage and water line pipes, and other areas which could cause claustrophobia./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☐/spannbsp; nbsp;M. The worker is required to function in narrow aisles or passageways./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☐/spannbsp; nbsp;N. The worker is exposed to infectious diseases./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☐/spannbsp; nbsp;O. The worker is required to function around prisoners or mental patients./pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"MS Gothic";'☐/spannbsp; nbsp;P. None: nbsp; The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)./p /div /div/div