Hospitality Staff - Chicago Bouldering Gyms - Part-time

div link href="https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css" / link href="https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_style.min.css" rel="stylesheet" type="text/css" / div class="fr-view" divlink href="https://static.workforcenow.adp.com/mas/mdf-components/23.14.30/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"nbsp;link href="https://static.workforcenow.adp.com/mas/mdf-components/23.14.30/styles/froala_style.min.css" rel="stylesheet" type="text/css"div class="fr-view"p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;' id="isPasted"strongspan style="font-size:16px;color:#333333;"ABOUT FIRST ASCENT CLIMBING amp; FITNESS:/span/strongspan style="font-size:16px;color:#333333;"brnbsp;As a locally grown business, funded by Chicago area rock climbers, First Ascent is focused on growing a vibrant community that shares a passion for climbing and fitness. For more information, please visit www.faclimbing.com, or facebook.com/faclimbing.brnbsp;brnbsp;First Ascent Climbing amp; Fitness is a startup company. nbsp;We are assembling a team of people that will help us continually get better at what we do as we discover how to best serve our members and visitors. nbsp; As a result, the responsibilities below may change over time, and you may occasionally step outside of your main role to assist in other aspects of operations. nbsp;We will look to you to help us be creative, think outside the box, evaluate what works and what doesnrsquo;t, and implement changes effectivelymdash;and have a blast in the process./span/pp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;'span style="font-size:16px;color:#333333;"nbsp;/span/pp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;'span style="font-size:16px;color:#333333;"First Ascent Climbing amp; Fitness is seeking proactive, friendly, and psyched individuals to serve as ournbsp;strongHospitality Teamnbsp;at one of our Bouldering Gyms./strongnbsp; First Ascent exists to support and grow the diverse climbing community. nbsp;As Hospitality Staff, you are essential to our mission, providing fantastic customer service and making newcomers and regulars alike feel at home in our facility.brnbsp;br strongJOB RESPONSIBILITIES:/strong/span/pul style="margin-bottom:0in;margin-top:0in;" type="disc"li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Provide excellent service to members and visitors during the check in process/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Greet members and visitors upon arrival/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Guide new visitors to waiver station and ensure waiver is completed correctly prior to climbing/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Organize groups/parties and direct them to the appropriate meeting area/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Answer member or visitor questions or direct them to the appropriate staff member/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Proactively address visitor concerns or complaints/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Oversee retail area/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Assist customers in making selections that meet their needs/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Answer any questions regarding clothing, gear, or equipment/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Run point of sale system/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Lead facility orientations; administer belay checks; oversee climbing areas/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Explain the climbing modalities (auto-belays, bouldering, top-roping, lead climbing) and the training needed to participate in each modality/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Ensure proper, safe technique as climbers climb/boulder and operate belay equipment/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Complete all incident reports as necessary/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Maintain high standards for new climbers to achieve belay certification and retain documentation/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Communicate and enforce facility and climbing wall policies and maintain updated safety checklists/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Pitch in when needed with other tasks that keep the facility operating smoothly/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Includes daily and weekly cleaning and facility maintenance tasks/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Manager and respond to info@firstascentclimbing.com email/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Regular and predictable attendance/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Other duties as assigned/span/li/ulp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;'span style="font-size:16px;color:#333333;"nbsp;/span/pp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style="font-size:16px;color:#333333;"JOB DETAILS:/span/strong/pul style="margin-bottom:0in;margin-top:0in;" type="disc"li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Hourly, part time position/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Minimum shift commitment of three shifts/week, with one on the weekend/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Opportunities to work group events and administer private lessons at a higher rate of pay./span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Free membership, pro deals and discounts, and ongoing professional development/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Opportunities to cross-train as an adult instructor, youth instructor, or gym guide for a higher pay rate./spanul style="margin-bottom:0in;margin-top:0in;" type="circle"li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'strongspan style="font-size:16px;"Adult Instructor:/span/strongspan style="font-size:16px;"nbsp;Lead group classes on climbing and/or belay technique./span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'strongspan style="font-size:16px;"Youth Instructor:/span/strongspan style="font-size:16px;"nbsp;Independently run 1 to 1.5 hour classes with 4-6 students (depending on age) in 8 week cycles./span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'strongspan style="font-size:16px;"Guide:/span/strongspan style="font-size:16px;"nbsp;Introduce new visitors to First Ascent through 1 hour guided sessions. Highly focused on welcoming new folks into the climbing community./span/li/ul/li/ulp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:1.0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;'span style="font-size:16px;color:#333333;"nbsp;/span/pp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style="font-size:16px;color:#333333;"KNOWLEDGE, SKILLS amp; ABILITIES:/span/strong/pul style="margin-bottom:0in;margin-top:0in;" type="disc"li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Exceptional communication and creative problem-solving skills/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Friendly demeanor, positive attitude and adaptability to various personality types/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Flexible working style and ability to multi-task, set priorities and manage time effectively/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Enthusiasm for sharing knowledge and love of climbing and fitness/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Demonstrated knowledge of climbing equipment and proper belay technique/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Familiarity with Microsoft Office based systems, as well as strong computer skills/span/li/ulp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;'span style="font-size:16px;color:#333333;"nbsp;/span/pp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style="font-size:16px;color:#333333;"EDUCATION AND/OR EXPERIENCE:/span/strong/pul style="margin-bottom:0in;margin-top:0in;" type="disc"li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Minimum 2 years of customer service experience, preferably in the fitness or recreation industry/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"High school diploma/general education degree (GED) preferred/span/li/ulp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;'span style="font-size:16px;color:#333333;"nbsp;/span/pp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style="font-size:16px;color:#333333;"PHYSICAL REQUIREMENTS:/span/strong/pul style="margin-bottom:0in;margin-top:0in;" type="disc"li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Frequently required to stand, walk, talk, and hear/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Must be able to lift up to 50 pounds, push, pull, climb and reach and perform repetitive motions/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"May be required to stoop, kneel, crouch and crawl/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Must have normal vision to perform routine observation, reading and writing; moderate vision to operate equipment; close vision for operating equipment requiring depth perception/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Hazards include, but are not limited to slipping, tripping, and falling/span/li/ulp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;'span style="font-size:16px;color:#333333;"nbsp;/span/pp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style="font-size:16px;color:#333333;"WORK ENVIRONMENT:/span/strong/pul style="margin-bottom:0in;margin-top:0in;" type="disc"li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Predominantly in a climate controlled indoor environment/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Noise level ranges from moderate to loud/span/lili style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style="font-size:16px;"Employee must be able to concentrate through distraction and communicate effectively/span/li/ulp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;'span style="font-size:16px;color:#333333;"nbsp;/span/pp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;'span style="font-size:16px;color:#333333;"br strongEEO STATEMENT:/strongbrnbsp;First Ascent is an equal employment opportunity employer and is committed to providing equal employment opportunity for all applicants and employees. First Ascent does not unlawfully discriminate on the basis of race, color, sex, religion, age, national origin, ancestry, marital status, protective order status, military status, sexual orientation, citizenship status, genetic information, ancestry, pregnancy or any other characteristic protected by applicable federal, state or local law. First Ascent prohibits harassment of any individual on any of the protected characteristics listed above./span/p/div/div /div /div