Hospitality / Expo

Prop & Paddle Tavern is a cozy, welcoming space where we offer a unique combination of great food, refreshing drinks, and a friendly atmosphere.  Our goal is to provide an exceptional dining experience for our guests by delivering top-notch hospitality and service.  We are looking for enthusiastic and friendly individuals to join our team as part-time Hospitality Specialists.

Position Overview: As a Hospitality Specialist, you will be the face of Prop & Paddle Tavern, ensuring that every guest feels welcome and valued from the moment they walk in.  This role requires a genuine passion for hospitality, excellent communication skills, and the ability to create a warm and inviting atmosphere.  The ideal candidate will have a commitment to providing outstanding customer service and making each guest’s experience memorable. A friendly demeanor and the ability to multitask contribute to the overall success of this position.

Typical responsibilities:

• Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude.
• Manage the flow of guests by taking reservations, assigning tables, and ensuring efficient seating.
• Learn how to calculate and provide accurate wait times and keep guests informed of the status of their table.
• Maintain a clean and organized front-of-house area, including the host/hostess station and waiting area.
• Communicate with servers and kitchen staff to ensure a smooth, coordinated and fair seating process to ensure servers are not overwhelmed or under seated.
• Escort guests to their assigned tables, present menus, and assist with seating arrangements. Accommodate special seating requests if possible.
• Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns.
• Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests.
• Handle guest complaints or issues professionally or bring them to the manager when necessary.
• Assist in coordinating reservations and managing the wait list.
• Collaborate with the restaurant team to ensure exceptional customer service and satisfaction.
• Monitor and manage smooth and efficient table turnover.
• Maintain a professional and polished appearance, adhering to the restaurant's grooming and dress code standards.
• Uphold high standards of cleanliness and hygiene throughout the restaurant.

Useful qualifications:

• Previous experience in a customer service role, preferably in a restaurant or hospitality setting.
• Exceptional interpersonal and communication skills to interact effectively with guests and team members.
• Strong organizational and multitasking abilities to handle high-volume situations efficiently.
• The ability to remain calm and composed under pressure, providing excellent service even during busy times.
• Knowledge of restaurant operations and familiarity with reservation systems is a plus.
• A positive and friendly demeanor.
• Flexibility to work evenings, weekends, and holidays as per the restaurant's schedule.

Disclaimer: this position description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. May be subject to change based on the needs of the business.

Equal Opportunity/Affirmative Action employer: minorities, females, protected veterans and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Required qualifications:

• Legally authorized to work in the United States
• Available to work: weekends
• Available to work: holidays

Preferred qualifications:

• 14 years or older