Pier Agent

divdiv link href="https://static.workforcenow.adp.com/mas/mdf-components/24.23.14/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css" / link href="https://static.workforcenow.adp.com/mas/mdf-components/24.23.14/styles/froala_style.min.css" rel="stylesheet" type="text/css" / div class="fr-view" divdivdivdivdivdivdivdivdivdivdivdivdivstrongspan style="font-size: 36px; color: rgb(209, 72, 65);"Hiring Events will begin in July 2024/span/strong/divdiv class="fr-view"divdivdivp style="text-align:start;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"strongBasic Purpose:/strong/spanstrongnbsp;/strong/ppspan style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"This is a fast paced, high energy position requiring a enthusiastic, efficient and professional image. Agents working for SMS International Shore Operations US, Inc., direct and assist cruise guests in all aspects of shore-side operations as assigned. This position may include, but is not limited to meeting and greeting guests, computerized pier check-in along with assisting airport and hotel guest with transfers to and from the port./span/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"strongJob Duties amp; Responsibilities:/strong/span/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"middot; Guides the flow of traffic throughout the terminal, including: secure areas, walkways, checkndash;in areas, gangways and elevators/escalators and direct guests accordingly./span/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"middot; Answers general questions in an accurate and pleasant manner and provides pertinent information regarding boarding and sailing; takes the initiative to assist guests./span/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"middot; Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation./span/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"middot; Assists guests with locating luggage and completing lost luggage forms, when necessary./span/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"middot; Reviews and verifies validity of all travel documents presented by guests for check-in./span/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"middot; Inputs guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed./span/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"middot; Provides guests with stateroom keys and pertinent boarding information, according to department manual and training./span/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"middot; Performs other job related duties as assigned./span/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"strongEducation:/strong/span/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"middot; High School Diploma or equivalent./span/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"strongExperience:/strong/span/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"middot; Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry./span/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"strongKnowledge, Skills amp; Abilities:/strong/span/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"middot; Demonstrated ability to communicate in English, sufficient to provide information and answer general questions./span/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"middot; Knowledge of, or ability to learn practical computer skills to accurately register guests and navigate screens to perform computer based functions./span/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"middot; Good organizational and customer service skills./span/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"middot; Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups./span/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"middot; Required to be available on weekends, after hours, and on short notice, as requested by management./span/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"strongWork Conditions/ Physical Demands:/strong/spanstrongnbsp;/strong/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"middot; Position includes frequent standing, walking, lifting, pushing and pulling for up to 6 hour increments on average./span/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"middot; Ability to safely maneuver wheelchairs; includes pushing and pulling guests on wheelchairs through all terminal areas and up and down ramps./span/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"middot; Ability to physically transfer or assist passengers in/out of wheelchair, whose weight is approximately 100-300 lbs./span/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"middot; Ability to stoop, kneel, bend, crouch, lift or carry./span/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"middot; Position is exposed to indoor/outdoor work environment at piers and terminal locations under varying weather conditions./span/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"middot; Flexibility to work hours ranging from 5:00am ndash; 4:00pm or until ships departures; includes weekdays, weekends and holidays in various ports as assigned./span/pp style="text-align:left;"span style="color: rgb(74,74,74);background-color: rgb(255,255,255);font-size: 14px;font-family: ProximaNova, Arial, san-serif;"middot; Must have the ability to perform the essential functions of the job with or without reasonable accommodation./spannbsp;/pp style="text-align:start;"brnbsp;/p/div/div/div/divpbr/p/div/div/div/div/div/div/div/div/div/div/div/div /div /div/div