Shift Supervisor

CULLMAN, ALp/pp/pp style="text-align:left"bStatement of Purpose:/b/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/ppSTATEMENT OF PURPOSE:/ppSupervises operational activities as directed by General Manager or other Manager(s) during non-service hours and assists exempt management in supervision during service hours.  The position may supervise operational activities during non-peak service hours for limited times of manager absence such as during bank runs, emergencies, etc.  The nature of supervision is “work direction.”/pp/ppACCOUNTABILITIES:/ppSupervisionbr /1.    Supervises open and close activities during non-service hours.br /2.    Provides #34;work direction#34; to crew members.br /3.    Addresses performance problems of crew members that require immediate attention; refers problem to the unit manager for progressive discipline if appropriate./pp/ppQ.S.C. Standardsbr /1.    Monitors product quality and takes corrective action where necessary.br /2.    Follows store cleaning plan.br /3.    Monitors positional and service line organization.br /4.    Monitors service times and determines efficiency.br /5.    Exhibits positive customer service attitude at all times./pp/ppControlsbr /1.    Follows flowcharts, prep projections and #34;build-to#34; charts.br /2.    Monitors labor usage against sales readings and recommends corrective action to General Manager where necessary.br /3.    Follows store plans as set by the unit manager.br /4.    Controls food cost by minimizing waste./ppTraining and Performance Managementbr /1.    Assists in training and cross-training of positional skills, as directed by the unit manager./pp/ppPolicies and Proceduresbr /1.    Follows all procedures in the Operational Procedures Manual.br /2.    Ensures time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible.br /3.    Adheres to cash control and banking policies, knows register procedures.br /4.    Maintains safe working conditions by following all safety and security policies and procedures; notifies unit manager of any accident or injury.br /5.    Ensures dress policy is followed at all times.br /6.    Follows all maintenance procedures and Preventative Maintenance Schedule duties./pp/ppEmployee Relationsbr /1.    Uses consistent and appropriate practices in carrying out supervision and #34;work direction#34; accountabilities.br /2.    Alters the unit manager to any performance and/or discipline problems, providing sufficient information for the unit manager to take corrective action as required./pp/ppEMPLOYMENT STANDARDS:/ppKnowledgebr /1.    Thorough knowledge of Wendy#39;s Operational Procedures and Standards./pp/ppEducationbr /1.    High School graduate or equivalent educational certificate./pp/ppExperiencebr /1.    At least 1 year of experience in the restaurant industry./ppAge Requirementbr /1.    Must be at least 18 years of age./p