Banquet Captain

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Saybrook Point Resort Marina - Old Saybrook, CT/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full-Time/Part-Time/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$15.69 - $17.00 Hourly/div /div h4Description/h4p style="margin-left:0in;margin-right:0in;text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"strongJob Title: /strongBanquet Captain/span/span/span/p p style="margin-left:0in;margin-right:0in;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"strongFLSA Classification: /strongNonexempt (Hourly)/span/span/span/p p style="margin-left:0in;margin-right:0in;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"strongSalary Range: /strong$15.69 -strong /strong$17.00, per hour plus pro-rata portion of service charge based on event hours worked/span/span/span/p p style="margin-left:0in;margin-right:0in;text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"strongReports to: /strongBanquet Manager / Banquet Supervisor /span/span/span/p p style="margin-left:0in;margin-right:0in;" /p div p style="margin-left:0in;margin-right:0in;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"strongJob Description /strong/span/span/span/p /div p style="margin-left:0in;margin-right:0in;text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"strongSummary/objective: /strongThis position is available to full-time employees or part-time with flexible schedules. Responsibilities include ensuring that all necessary job responsibilities are carried out to the best of everyones ability for all banquet functions, both in set-up, service execution, and follow-up details. /span/span/span/p p style="margin-left:0in;margin-right:0in;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"strongEssential functions/strong/span/span/span/p p style="margin-left:0in;margin-right:0in;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"emReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.(Banquet Captain is responsible for an event or assigned duties)/emstrong:/strong/span/span/span/p ul li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"span style="background-color:#ffffff;"Greet each guest, enthusiastically and with a smile to create a friendly positive experience./span/span/span/span/li /ul ul li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Conforms to AAA Four Diamond Standards./span/span/span/li /ul ul li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Review Banquet Event Orders (BEO) in detail, in advance of events with Banquet Manager./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Perform all guest contact duties in a cordial and professional manner and make sure that all guests receive total customer service satisfaction./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Enforce standards of sanitation and cleanliness in the banquet area following all health department and hotel sanitation guidelines./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Maintain uniform and hygiene standards of all banquet staff./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Set the standard for all side work duties and follow-up the staffs responsibilities are completed before leaving their shift./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Inspect the rooms for assigned functions, making certain that every detail of the set-up conforms to the BEO and set-up diagram./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Inspect table place-settings, including table linen, china, glass, silverware, and condiments for correct placement and to ensure that each element is clean, undamaged and attractive./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Assist staff in all aspects of functions through greeting guests, serving, bussing, and set-up./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Make positive suggestions to management concerning improvements in banquets or any other aspect of the operation./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Perform all other duties as assigned by management./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Be fully aware of and comply with policies and procedures as identified in the procedure manual and handbook./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Adhere to all Health and Safety policies and procedures. /span/span/span/li /ul p style="margin-left:0in;margin-right:0in;text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"strongSupervisory Responsibilities: /strongfor events assigned to you, larger events where you are team-managing with other Banquet Captain and/or Manager, and general assistance. In this instance you may have a smaller station, or potentially no station assigned to you./span/span/span/p p style="margin-left:0in;margin-right:0in;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"span style="background-color:#ffffff;"strongWork environment/strong/span/span/span/span/p ul li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Working conditions are based in a hospitality setting./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"May be indoor or outdoor setting depending on outlet./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Associates may be exposed to weather conditions prevalent at the time./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Noise level in work environment is usually moderate to loud./span/span/span/li /ul p style="margin-left:0in;margin-right:0in;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"strongPhysical demands/strong/span/span/span/p ul li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. /span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The associate must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus. /span/span/span/li /ul p style="margin-left:0in;margin-right:0in;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"strongWork authorization/security clearance requirements/strong/span/span/span/p p style="margin-left:0in;margin-right:0in;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Saybrook Point Resort amp; Marina requires all newly hired employees to provide documentation that they are legally authorized to work in the United States. /span/span/span/p p style="margin-left:0in;margin-right:0in;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"strongAffirmative Action/EEO statement /strong/span/span/span/p p style="margin-left:0in;margin-right:0in;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Saybrook Point Resort amp; Marina is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status./span/span/span/p p style="margin-left:0in;margin-right:0in;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"strongOther duties/strong/span/span/span/p p style="margin-left:0in;margin-right:0in;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. /span/span/span/ph4Qualifications/h4brp style="margin-left:0in;margin-right:0in;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"strongCompetencies/strong/span/span/span/p ul li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"For events assigned to you, or in conjunction with the Banquet Manager, hold pre-shift meetings before every function to review staff knowledge of all menu items, any special needs for the function, all assigned side work duties, assigned table areas, and review training tips plus feedback from other prior events./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Effectively monitors staff performance and offer appropriate coaching, counseling or supervision as required. Report any disciplinary needs to the Banquet Manager./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Maintain constant contact with the Banquet Kitchen staff for complete and effective communication between food production and food service. Maintain dialogue regarding meal counts, special orders, timing. Assist or run expediting operation. /span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Receive guest complaints and offer positive response, pursue the best resolution possible at the time./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Ensure that all guests are served properly through the supervision, coaching, and training of all banquet staff/span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Act as guest contact for events, reviewing timeline, touching base throughout event, available by text to responds to needs /span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Present final billing when applicable /span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Assist the Banquet Manager with conference/meeting arrangements involving audio/visual requirements./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Positions, installs, and connects equipment, such as microphones, amplifiers, and lighting. Adjust needs throughout event./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Monitor breakage and follow safe clearing, bussing and stewarding duties/span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Ensure that ware washing machine is operating, proper chemicals are in hand and in use/span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Be aware of vendors property and disposition of them at end of events /span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Assist with cash bars including revenue collection and financial drop./span/span/span/li /ul p style="margin-left:0in;margin-right:0in;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"span style="background-color:#ffffff;"strongRequired education and experience/strong/span/span/span/span/p ul li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"High School diploma or GED required./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"2 years experience in catering or full-service dining/span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Must be 18 years of age./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Must be trained and certificated in T.I.P.S program within the first 6 months of employment./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Make customers feel important, valued and appreciated in a manner that will be acknowledged by the customers./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Be familiar with all Spa amp; Hotel services/features and local attractions/activities to respond to guest inquiries accurately./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Maintains high standards for work area and appearance and presents self in highly professional manner to staff and guest./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Available to work days, evenings, weekends, holidays and extended hours as business dictates/span/span/span/li /ul p style="margin-left:0in;margin-right:0in;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"span style="background-color:#ffffff;"strongPreferred education and experience/strong/span/span/span/span/p ul li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Supervisory experience beneficial./span/span/span/li /ul p style="margin-left:0in;margin-right:0in;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"strongAdditional eligibility requirements/strong/span/span/span/p ul li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Understands and executes the essentials of good table service/span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Bartending skills strongly desired./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Audio visual and lighting knowledge a plus/span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Must be able to work in a fast-paced environment./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Must be able to interact with guests effectively and in a courteous, professional manner./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Excellent written and oral communication skills./span/span/span/li li style="text-align:justify;"span style="color:#000000;"span style="font-size:14px;"span style="font-family:Georgia, serif;"Basic proficiencies in Windows Applications  /span/span/span/li /ul