Front Desk Clerk

metap dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"bstrong style="white-space:pre-wrap;"Front Desk Clerk Responsibilities: /strong/b/pul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;"li style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:14pt;"span style="white-space:pre-wrap;"Perform all check-in and check-out tasks./span/lili style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:14pt;"span style="white-space:pre-wrap;"Manage online and phone reservations./span/lili style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:14pt;"span style="white-space:pre-wrap;"Inform customers about payment methods and verify their credit card data./span/lili style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:14pt;"span style="white-space:pre-wrap;"Register guests collecting necessary information (like contact details and exact dates of their stay)./span/lili style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:14pt;"span style="white-space:pre-wrap;"Welcome guests upon their arrival and assign rooms./span/lili style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:14pt;"span style="white-space:pre-wrap;"Provide information about our hotel, available rooms, rates, and amenities./span/lili style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:14pt;"span style="white-space:pre-wrap;"Respond to clients’ complaints in a timely and professional manner./span/lili style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:14pt;"span style="white-space:pre-wrap;"Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs./span/lili style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:14pt;"span style="white-space:pre-wrap;"Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests./span/lili style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:14pt;"span style="white-space:pre-wrap;"Upsell additional facilities and services when appropriate./span/lili style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:14pt;"span style="white-space:pre-wrap;"Maintain updated records of bookings and payments./span/lili style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"span style="white-space:pre-wrap;"Performs additional duties as needed. /span/li/ulp dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"bstrong style="white-space:pre-wrap;"Minimum Requirements: /strong/b/pul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;"li style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:14pt;"span style="white-space:pre-wrap;"Work experience as a Hotel Front Desk Agent, Receptionist, or similar role./span/lili style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:14pt;"span style="white-space:pre-wrap;"Experience with hotel reservation software, like Cloudbeds and RoomKeyPMS./span/lili style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:14pt;"span style="white-space:pre-wrap;"Understanding of how travel planning websites operate, like Booking and TripAdvisor./span/lili style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:14pt;"span style="white-space:pre-wrap;"Customer service attitude./span/lili style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:14pt;"span style="white-space:pre-wrap;"Excellent communication and organizational skills./span/lili style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:14pt;"span style="white-space:pre-wrap;"A degree in hotel management is a plus./span/lili style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:14pt;"span style="white-space:pre-wrap;"Must be able to stand for extended periods (up to 8 hours)./span/lili style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:14pt;"span style="white-space:pre-wrap;"Ability to walk, reach, bend, and stoop as needed to complete daily tasks./span/lili style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:14pt;"span style="white-space:pre-wrap;"Must be able to lift and carry up to 25 pounds occasionally (e.g., handling luggage or packages)./span/lili style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:14pt;"span style="white-space:pre-wrap;"Ability to use hands for repetitive motion (e.g., typing, using a phone or computer)./span/lili style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:14pt;"span style="white-space:pre-wrap;"Must be able to communicate clearly and effectively in person and over the phone./span/lili style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:14pt;"span style="white-space:pre-wrap;"May be required to work varied shifts, including weekends, evenings, and holidays./span/li/ulp style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"br/pp dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;text-align:start;"ibstrong style="font-style:italic;white-space:pre-wrap;"Benefits:/strong/b/i/pul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;"li style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;text-align:start;"span style="white-space:pre-wrap;"401k/span/lili style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;text-align:start;"span style="white-space:pre-wrap;"Paid time off/span/lili style="margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;text-align:start;"span style="white-space:pre-wrap;"Health, life, dental, and vision insurance/span/li/ul