Receptionist - Service Parts - Full-time

divdivdiv link href="https://static.workforcenow.adp.com/mas/mdf-components/23.23.16/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css" / link href="https://static.workforcenow.adp.com/mas/mdf-components/23.23.16/styles/froala_style.min.css" rel="stylesheet" type="text/css" / div class="fr-view" p id="isPasted"strongJob Title:/strong Receptionist ndash; Service Department/ppnbsp;/ppstrongSummary/strongnbsp;/ppReceives callers at the dealership Service Center, determines the nature of their business, conducts follow-up calls and schedules appointments. Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers.brnbsp;/ppstrongEssential Duties/strongnbsp;/pul type="disc"liGreets Service Center customers and determines the nature of their visit./liliDirects customers to the correct department, notifies the appropriate person that a customer is waiting and introduces the customer to a Service Advisor./liliAnswers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message./liliCommunicates with callers and visitors in a professional, friendly and efficient manner./liliObtains basic demographic information about each customer, using an ups card, a computer system, a log sheet or other method established by the dealership./liliEnters data into prospect tracking system and runs prospect reports for managers weekly./liliCommunicates messages to the appropriate parties in a timely manner./liliTypes memos, correspondence, reports and other documents./liliAssists service customers during the morning and evening service rush whenever possible./liliAssists with clerical duties as requested./liliMaintains a professional appearance./liliOther tasks as assigned.nbsp;brnbsp;/li/ulpstrongQualifications/strongnbsp;/ppTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./ppnbsp;/ppstrongEducation and/or Experience/strongnbsp;/pulliLess than high school education; or up to one month related experience or training; or equivalent combination of education and experience./li/ulpnbsp;/ppstrongLanguage Skills/strongnbsp;/pulliAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization./li/ulpnbsp;/ppstrongMathematical Skills/strongnbsp;/pulliAbility to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.brnbsp;brnbsp;/li/ulpstrongReasoning Ability/strongnbsp;/pulliAbility to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.brnbsp;brnbsp;/li/ulpstrongPhysical Demands/strongnbsp;/ppThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.brnbsp;/ppstrongWork Environment/strongnbsp;/ppThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.brnbsp;/ppnbsp;/ppstrongJob Title:/strong General Receptionist/Greeter/ppstrongDepartment:nbsp;/strongService amp; Parts/ppstrongReports To:/strong/ppstrongFLSA Status:nbsp;/strongNon-Exempt/ppstrongPrepared By:/strong/ppstrongPrepared Date:/strong/ppstrongApproved By:/strong/ppstrongApproved Date:/strong/ppstrongRevised Date:/strongnbsp;/p /div /div/div/div