PDX Care Coordination Practitioner - Full-time

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Portland Ops Office - Portland, OR/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full Time/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$26.00 Hourly/div /div h4Description/h4pPosition: Care Coordination Practitionerbr / Term: Full-time, hourlybr / Pay: $26/hour + health insurance, paid time off, and other benefitsbr / Location: Portland, ORbr / Reports To: Care Coordination Manager/p pOrganization Description:/p pbr / Urban Alchemy is a nonprofit organization with the mission of transforming people and places through respect,br / compassion, and love to heal communities challenged by the intersection of extreme poverty, mental illness,br / addiction, and homelessness. The name Urban Alchemy references the process of spiritual and socialbr / transformation that our staff engage in ndash; both internally and in practice with all members of the public. Since ourbr / founding in 2018, Urban Alchemy has grown into a thriving social enterprise with over 1,100 employees. Webr / provide community outreach and engagement, temporary housing for people experiencing homelessness, mobilebr / bathrooms and showers, and street cleaning services. Urban Alchemy currently operates in the San Francisco Baybr / Area, Los Angeles County, Austin, Texas, and Portland, Oregon. Over 95% of Urban Alchemy employees, includingbr / leadership, experienced incarceration and/or homelessness. For more information visit: https://urban-br / alchemy.us/./p pbr / Position Summary:/p pbr / The Care Coordination Practitioner uses the housing first model and trauma-informed care approach to helpbr / adults experiencing homelessness. They conduct assessments and help guests establish and achieve their shortbr / and long-term goals. The Practitioner works with guests to address immediate needs such as shelter, healthcare,br / education, employment, benefits, and counseling. They also help guests find long-term housing and connectbr / them to resources to help maintain their housing and achieve self-sufficiency. The Practitioner makes referrals tobr / services, advocates for guests, coordinates assistance, and occasionally accompanies guests to appointments./p pbr / Position Duties and Responsibilities:/p pbr / Position Specific:/p ul liEnsure that interactions with guests are people-centered, solution-focused, and strengths-based/li liUse the principles of harm reduction, trauma-informed care, and housing first when working with guests/li liPractice self-awareness and cultural humility as member of diverse team; be conscientious and sensitive to power and other interpersonal dynamics with other team members/li liBuild positive relationships and trust with housed and unhoused community members/li liEngage with individuals in distress, assess the cause, and use strategies to de-escalate the situation/li liPerform wellness checks for guests who requires close attention/li liMaintain a caseload of 15-30 guests based on current needs and resources/li liWork with guests to complete assessments, identify strengths and resources, and set goals/li liCoordinate and monitor referrals to benefits, entitlements, health care, immigration services, employment opportunities, and other community services/li liManage contacts with outside agencies, acting as a guest liaison and support self-advocacy and access to needed/preferred resources/li liCoordinate with medical professionals and connect guests with crisis support services as needed/li liEnroll guests in benefits using SOAR/li liEngage with guest to build a housing service plan and help them set attainable goals/li liAssist guests with attaining correct documentation in preparation for permanent housing/li liWill help guests navigate the process of applying for and securing permanent housing/li liSet up individual files for new guest and ensure documents are secure and HIPPA guidelines followed/li liEffectively use systems and tools such as HMIS, to ensure compliance with data standards and record- keeping as required by Urban Alchemy policies, regulatory agencies, and grant requirements/li liDocument all guest interactions, maintaining accurate notes and reports/li /ul pProject Specific:/p ul liProvide transportation for guests to get to appointments and make home-visits as needed/li liPlan and lead groups and activities for guests based on their needs and interests/li liWork flexible hours and/or shifts, weekends, and on-call shifts/li liWill support all staff with meeting the needs of guests/li /ul pGeneral:/p ul liWill treat all Urban Alchemy guests, staff and stakeholders with compassion and respect/li liUse emotional intelligence to effectively engage and connect with others/li liAdhere to established procedures to provide a safe working environment including complying with OSHA, state, and local regulations as well as Urban Alchemyrsquo;s policies/li liAttend orientation and any additional training required by Urban Alchemy or our funders/li liMust wear an Urban Alchemy uniform and ID badge/li liMust carry all required safety and communications equipment/li liFollow all Urban Alchemyrsquo;s policies and procedures, including all safety guidelines/li liWill complete other duties as assigned in service to our guests and stakeholders/li /ul pnbsp;/p h4Qualifications/h4brpPosition Requirements:/p pbr / Position Specific:/p ul liSensitivity to individuals with substance abuse and/or mental health issues such as PTSD, psychosis, borderline behaviors, bi-polar, etc./li liWorking knowledge of crisis intervention techniques and be able to implement them/li liWorking knowledge and experience of housing-related services/li liStrong knowledge of social services, benefits, and entitlements/li liUnderstanding of housing first, trauma informed care, and harm reduction/li liDemonstrated ability to collaborate and coordinate with other agencies/li liPossess ethical and professional standards and boundaries/li liAbility to handle sensitive and confidential information with discretion/li liWork well in a team environment with diverse populations while providing excellent customer service/li liAbility to work in a high-stress, dynamic environment while maintaining a calm demeanor/li liAbility to listen actively and communicate information and resources based on the guestsrsquo; needs/li liUnderstand barriers that guests might be facing to advocate for them as needed/li liAbility to read, understand, and follow instructions, procedures, safety procedures/li liWilling to execute tasks in a timely fashion/li liCommunication and interpersonal skills with the ability to comfortably interact with guests and staff/li liTime management skills to coordinate complex tasks in the most efficient manner/li li1+ year of professional experience providing case management services to individuals experiencing homelessness or closely related special needs population, and knowledge of community resources/li liHigh school diploma, GED, or professional training is required, college preferred/li liBilingual (English/Spanish) a plus/li /ul pProject Specific:/p ul liStrong computer skills and the ability to use HMIS and other record keeping software/li liAbility to successfully complete training in HMIS and SOAR/li /ul pGeneral:/p ul liMust be prepared to deal with challenging circumstances related to serving people struggling with poverty, mental health, addiction, and/or homelessness/li liMust be able to obtain and maintain background clearance based on Urban Alchemyrsquo;s policies/li liRequires the ability to use a smart phone or tablet to enter data/li liExcellent at being reliable, punctual, and dependable/li liMust be 18 years of age or older/li liLived experience with incarceration and/or homelessness strongly preferred/li liDriverrsquo;s license and a good driving record preferred/li /ul pPhysical Requirements:/p ul liExpected to work in all weather conditions./li liWork may involve exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises./li liMust be able to lift and carry up to 25 lbs/li liStanding: 3+ hours per day/li liWalking: 3+ hours per day/li liSitting: 3-5 hours per day/li liBending at Waist: less than 2 hours per day/li /ul pStatement of Non-discrimination:/p pbr / Urban Alchemy shares a special bond with societyrsquo;s most vulnerable because we see ourselves in their struggle.br / When doing our work, we recognize the humanity in those who are struggling and treat them how we oncebr / wished others had treated us. People who have been incarcerated, experienced homelessness and/or come frombr / marginalized communities are strongly encouraged to apply because we believe they have unique skills andbr / abilities to engage with people who are struggling. Urban Alchemy provides equal employment opportunities tobr / all employees and applicants for employment without regard to race, color, religion, age, sex, national origin,br / disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any otherbr / characteristic protected by federal, state, or local laws. Urban Alchemy prohibits discrimination and harassment ofbr / any type./p