Shift Lead - Full-time

p/ph1spanbPosition: /bShift Lead/span/h1p/ph1spanbReports to: /bGeneral Manager (GM)/Assistant Manager (AM)/span/h1p/ph1spanbDepartment: /bOperations/span/h1p/ph1spanbPurpose: /bHelp club management supervise and lead a team of employees in a designated location, during an assigned work shift, ensuring compliance with Excel and Planet Fitness policies, practices and objectives./span/h1p/ph1bspanDuties and Responsibilities:/span/b/h1ullih2spanAssist the General Manager and Assistant Manager in implementing strategies to attract and keep customers based on our Excel Core Values./span/h2/lilih2spanUtilize performance tracker to be in line with company metric expectations./span/h2/lilih2spanSupervise and motivate staff to perform to their best abilities during assigned work shift./span/h2/lilih2spanMonitor and maintain club cleanliness and atmosphere./span/h2/lilih2spanIdentify training needs by ensuring that all staff meets Excel standards and report findings to club management./span/h2/lilih2spanConduct regular audits to ensure the store is presentable and holding up to Excel Standard./span/h2/lilih2spanMake sure all employees adhere to company’s policies and guidelines and address any minor infractions. Shift Lead should bring up any major infractions with club management to address./span/h2/lilih2spanCommunicate with members and a create a high level of customer service./span/h2/lilih2spanPerform daily club inspections, assign cleaning or associated tasks along with re-inspecting said tasks/span/h2/lilih2spanHold employees accountable for meeting company standards, audit daily paperwork,span and help /spanresolve any day-to-day customer issues./span/h2/lilih2spanAudit club inventory and communicate with GM and Assistant Manager on recommendations of inventory orders./span/h2/lilih2spanMay be responsible to oversee club operations and staff when the General Manager/Assistant Manager is off or unavailable/span/h2/lilih2spanHelp train new employees and be a team resource by accurately answering questions/concerns, modeling expected behaviors, and correctly training on operational processes as needed./span/h2/li/ulp/ph1bQualifications:/b/h1ullih2Must be at least 18 years of age or older./h2/lilih2HS diploma or equivalent required./h2/lilih2Proven ability to lead, encourage, develop and supervise the work of others./h2/lilih2Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements/h2/lilih2Demonstrated the ability, confidence and leadership to managing a team./h2/lilih2Great communication skills with internal and external customers./h2/lilih2Must be team oriented, motivated and well organized./h2/lilih2Ability to think critically and evaluate solutions to problems proactively/h2/li/ulp/ph1bBenefits amp; Perks:/b/h1ullih2Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay/h2/lilih2Every Team Player receives a FREE Planet Fitness Black Card Membership/h2/lilih2Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources/h2/lilih2PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players/h2/li/ulp/ph1bOther Details:/b/h1ullih2bSupervisory Responsibility: /bThis position will oversee up to 6 employees during assigned work shift. Will ensure team can adequately exhibit and maintain all Excel values, principles, and duties, as well as meets established club performance metrics./h2/lilih2bWork Environment: /bThis job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines and phones. The noise level in the club environment may be loud on a regular basis./h2/lilih2bPhysical Demands: /bThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus./h2/lilih2bPosition Type/Expected Hours of Work: /bThis is a full-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. Days and hours of work can be expected to be between 30-40 hours per week. Depending on which club schedule is operated at the location, the shift will typically occur during a weekday late afternoon between 2pm and 10pm or during the weekend between 7am and 7pm. This position may work outside of regularly scheduled shift hours to include mornings, evenings, weekends, and overnight as required. These hours are subject to change at any time dependent on business needs./h2/lilih2bEEO Statement: /bExcel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices./h2/lilih2bOther Duties: /bPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice./h2/li/ul