Retail Associate - Part-time

%3Cfont face=%22Arial%22 size=%223%22%3E%0A%3Cp style=%22%22%3E%3Cb style=%22%22%3E%3Cu style=%22%22%3EGENERAL PURPOSE:%26nbsp;%3C/u%3E%3C/b%3E%3C/p%3E%3Cp style=%22%22%3EThe Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the Store as business needs require.%26nbsp; The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.%3C/p%3E%3Cp style=%22%22%3E%3Cbr%3E%3C/p%3E%3Cp style=%22%22%3E%3Cb%3E%3Cu%3EESSENTIAL FUNCTIONS:%3C/u%3E%3C/b%3E%3C/p%3E%3Cp style=%22%22%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp style=%22%22%3EUnderstands that safety is the number one priority and practices safe behaviors in everything they do.%26nbsp;%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22%22%3EMaintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22%22%3ETreats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22%22%3EAssists Customers in any way necessary – is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.%26nbsp; Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction.%26nbsp;%26nbsp;%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22%22%3EProvides prompt and efficient responses to Customers at all times.%26nbsp; Responds to Customer Service calls immediately.%26nbsp; Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22%22%3ERepresents and supports the Company brand at all times.%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22%22%3EMaintains a professional appearance, and adheres to the Company dress code at all times.%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22%22%3EPerforms daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22%22%3EExpedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22%22%3EUnderstands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22%22%3EAs a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22%22%3EFollows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22%22%3EFollows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures.%26nbsp; Maintains a high level of awareness and accuracy when handling bankable tenders.%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22%22%3EDemonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp style=%22margin-top:0px;margin-bottom:0px%22%3E%3C/p%3E%3Cp style=%22%22%3E%3Cb%3E%3Cu%3ECOMPETENCIES:%3C/u%3E%3C/b%3E%3C/p%3E%3Cp style=%22%22%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp style=%22%22%3EManages Work Processes%3Cspan style=%22white-space: pre;%22%3E %3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22%22%3EBusiness Acumen%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22%22%3EPlans, Aligns %26amp; Prioritizes%3Cspan style=%22white-space: pre;%22%3E %3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22%22%3EBuilds Talent%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22%22%3ECollaborates%3Cspan style=%22white-space: pre;%22%3E %3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22%22%3ELeading by Example%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22%22%3ECommunicates Effectively%3Cspan style=%22white-space: pre;%22%3E %3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22%22%3EEnsures Accountability %26amp; Execution%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp style=%22margin-top:0px;margin-bottom:0px%22%3E%3C/p%3E%3Cp style=%22%22%3E%3Cb%3E%3Cu%3EQUALIFICATIONS AND SPECIAL SKILLS REQUIRED:%3C/u%3E%3C/b%3E%3C/p%3E%3Cp style=%22%22%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp style=%22%22%3EEffectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22%22%3EAbility to perform basic mathematical calculations commonly used in retail environments.%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp style=%22margin-top:0px;margin-bottom:0px%22%3E%3C/p%3E%3Cp style=%22%22%3E%3Cb%3E%3Cu%3EPHYSICAL REQUIREMENTS/ADA:%3C/u%3E%3C/b%3E%3C/p%3E%3Cp style=%22%22%3EAbility to use all Store equipment, including PDTs, registers and PC as required.%3C/p%3E%3Cp style=%22%22%3EAbility to spend up to 100% of working time standing, walking, and moving around the Store.%3C/p%3E%3Cp style=%22%22%3EAbility to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.%3C/p%3E%3Cp style=%22%22%3EAbility to occasionally push, pull and lift more than 25 pounds.%3C/p%3E%3Cp style=%22%22%3EAbility to use janitorial equipment, rolling racks, ladders and other assigned supplies.%3C/p%3E%3Cp style=%22%22%3ECertain assignments may require other qualifications and skills.%26nbsp;%26nbsp;%3C/p%3E%3Cp style=%22%22%3EAssociates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.%3C/p%3E%3Cp style=%22%22%3E%3Cb%3E%3Cu%3E%3Cbr%3E%3C/u%3E%3C/b%3E%3C/p%3E%3Cp style=%22%22%3E%3Cb%3E%3Cu%3ESUPERVISORY RESPONSIBILITIES:%3C/u%3E%3C/b%3E%3C/p%3E%3Cp style=%22%22%3ENone%3C/p%3E%3Cp style=%22%22%3E%3Cbr%3E%3C/p%3E%3Cp style=%22%22%3E%3Cu%3E%3Cb%3EDISCLAIMER%3C/b%3E%3C/u%3E%3C/p%3E%3Cp style=%22%22%3EThis job description is a summary of the primary duties and responsibilities of the job and position.%26nbsp; It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.%26nbsp; Contents are subject to change at management’s discretion.%3C/p%3E%3Cp style=%22%22%3E%3Cbr%3E%3C/p%3E%3Cp style=%22%22%3ERoss is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.%3C/p%3E%3C/font%3E