Visitors Services Specialist - Pinkham Notch - Full-time / Part-time

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Pinkham Notch - Gorham, NH/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Seasonal/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$12.36 - $12.36 Hourly/div divstrongJob Shift/strong: nbsp;nbsp;nbsp;Any/div divstrongJob Category/strong: nbsp;nbsp;nbsp;New Hampshire/div /div h4Description/h4pspan style="font-size:12px"span style="background-color:white"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Aptosquot;,sans-serif"span style="color:black"Ready to dive into epic outdoor adventures and make a positive impact on the environment? Look no further than the Appalachian Mountain Club (AMC) - the oldest conservation, education, and recreation organization in the USA!nbsp; Our passion for the outdoors knows no bounds, and we want YOU to be a part of it. As an employee, you#39;ll unlock access to exciting programs, policies, and procedures that empower you to make a real difference. Join the AMC team now and embark on the journey of a lifetime!/span/span/span/span/span/p pspan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"strongWhat yoursquo;ll be doing: /strong /span/span/p pspan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"emRepresent AMC at the Pinkham Notch Center front desk./em/span/span/p ul lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"Welcome and assist day and overnight visitors and guests. /span/span/li lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"Accurately manage, create, or modify guest reservations for any AMC facilities as required. /span/span/li lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"Accurately and reliably oversee the cash handling and credit card transactions on both A.M amp; P.M and shifts. /span/span/li lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"Work hand in hand with management staff to monitor inventory and maintain general upkeep and increase sales in the retail stores. /span/span/li lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"Answer all incoming phone calls and respond or transfer appropriately and professionally./span/span/li lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"Provide accurate and knowledgeable information and advice on a variety of topics such as seasonal backcountry conditions, White Mountain National Forest opportunities and policies, backcountry supplies and equipment, and area points of interest. /span/span/li lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"Ensure the prompt and professional handling of information requests by both volunteers and employees through a variety of means from public (phone, e-mail, in person, etc.)./span/span/li lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"Actively promote and provide up to date information on the services and programs of the AMC and encourage membership to support AMCrsquo;s public service efforts./span/span/li lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"Provide accurate and knowledgeable information and advice on a variety of topics such as seasonal backcountry conditions, White Mountain National Forest opportunities and policies, backcountry supplies and equipment, and area points of interest./span/span/li /ul pbr / span style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"emSupport the front desk with other initiatives/em/span/span/p ul lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"Assist in the maintenance of the Pinkham Notch Center#39;s appearance including informational brochures and resources at the main desk and associated areas and kiosks./span/span/li lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"Safely respond to alarm, medical, weather, illegal activity, or other emergencies while providing security for our guests, visitors, and employees.Assist in the response to search and rescue incidents by providing communication, and other resources needed to respond to backcountry emergencies./span/span/li lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"Provide guidance and support for volunteers to ensure the highest standards of service and productivity./span/span/li lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"Assist the custodial staff in cleaning windows, vacuuming, snow removal, restroom and parking lot maintenance as needed or requested./span/span/li lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"Perform dinner talks when needed./span/span/li lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"Attend trainings, meetings, and complete special projects as assigned by the supervisor. /span/span/li /ul h4Qualifications/h4brpspan style="font-size:12px"strongWhat wersquo;re looking for: /strong /span/p ul lispan style="font-size:12px"All AMC positions require excellent guest services skills and a demonstrated commitment to the goals of the organization./span/li lispan style="font-size:12px"The Front Desk Attendant should have a good working knowledge of the local area, have strong computer skills and must enjoy working with the public./span/li lispan style="font-size:12px"Proven ability to successfully accomplish multiple tasks without direct supervision, required./span/li lispan style="font-size:12px"Aptitude for making quick, yet well-thought-out, decisions regarding customer service standards, internal procedures and potential emergencies, required./span/li lispan style="font-size:12px"Must have reliable transportation unless living onsite./span/li lispan style="font-size:12px"Exceptional customer service skills and ability to be a team player within a detail-oriented, fast-paced environment. /span/li lispan style="font-size:12px"Must be a person who is enthusiastic and enjoys working with the public. /span/li lispan style="font-size:12px"Computer competency coupled with effective typing and strong written communication skills is required. Prior knowledge of Maestro, Salesforce, Office 365 is helpful. /span/li lispan style="font-size:12px"Prior hospitality experience is desirable. Familiarity with the White Mountain National Forest and proactive attitude regarding AMC programs and mission is strongly preferred. /span/li lispan style="font-size:12px"Must be willing to work weekends, holidays, mornings and evenings. /span/li lispan style="font-size:12px"Physical requirements of this position include ability to work in an office setting, operate computers, stand for 8+ hours a day, sit, bend at waist, carry up to 30 pounds, lift up to 20 pounds from floor level to waist level./span/li lispan style="font-size:12px"Enthusiasm for AMC programs and mission, required./span/li lispan style="font-size:12px"CPR/WFA certification, desirable. /span/li /ul pnbsp;/p pspan style="font-size:12px"strongCompensation and benefits:/strong/span/p ul lispan style="font-size:12px"Salary Range: $12.36/hour/span ul lispan style="font-size:12px"emThe salary range for this position is contingent on experience, education, skills and geographic differentialnbsp;relevant to the position. Please note that the indicated starting salary range describes the range for an incumbent in this position. New staff members typically start at the beginning of the range percentile to ensure internal salary equity./em/span/li /ul /li lispan style="font-size:12px"Onsite housing + meals provided for $45 per week/span/li lispan style="font-size:12px"Free use of AMC Destinations: 4 nights per year/span/li lispan style="font-size:12px"Free annual AMC membership/span/li lispan style="font-size:12px"Health Plan with Optional Vision + Dental Insurance when working 30+ hours per week for 6+ months /span/li lispan style="font-size:12px"span style="font-family:quot;Aptosquot;,sans-serif"span style="color:black"Voluntary 403(b) Contribution/span/span/span/li lispan style="font-size:12px"Sick Time: eligible to accrue up to 10 days /span/li /ul pnbsp;/p pspan style="font-size:12px"strongTo Apply: /strong /span/p pspan style="font-size:12px"Please include a resume and cover letter. No phone calls please. /span/p pspan style="font-size:12px"emAMC encourages all interested candidates to apply, even if they do not meet every listed qualification. If you have a passion for the outdoors and believe your skills and experiences align with this role, we welcome your application.nbsp;/em/span/p pspan style="font-size:12px"emThe Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results./em/span/p