Ticket Agent – Box Office

divdivdivdivdivdivlink href="https://cdn.jsdelivr.net/npm/froala-editor@3.2.7/css/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css" div class="fr-view"p style='margin-right:0in;margin-left:4.5in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;margin-top:0in;margin-bottom:6.0pt;background:white;'strongspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:#0070C0;background:white;'POSITION:/span/strongstrongspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:#0070C0;'nbsp;nbsp;/span/strongstrongspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'nbsp; nbsp; nbsp;Ticket Agent ndash; Box Office/span/strong/pp style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;margin-bottom:3.0pt;background:white;'strongspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:#0070C0;background:white;'LOCATION:/span/strongstrongspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:#0070C0;'nbsp;nbsp;/span/strongstrongspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'nbsp; nbsp;/span/strongspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'Majestic Theatre amp; Charline McCombs Empire Theatre,nbsp;/spanspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'San Antonio, TX/span/pp style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;margin-bottom:3.0pt;background:white;'strongspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:#0070C0;background:white;'HOURS:/span/strongstrongspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;/span/strongspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'Part/spanstrongspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'-/span/strongspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;background:white;'Time, flexible and extended hours, including nights, weekends, and holidays, in addition to normal office hours/span/pp style='margin-right:31.45pt;margin-left:.75pt;font-size:16px;font-family:"Times New Roman",serif;margin:0in;margin-top:0in;margin-bottom:3.0pt;text-indent:-.35pt;line-height:101%;'strongspan style='font-size:14px;line-height:101%;font-family:"Century Gothic",sans-serif;color:#0070C0;background:white;'COMPENSATION:nbsp;/span/strongspan style='font-size:14px;line-height:101%;font-family:"Century Gothic",sans-serif;background:white;'$10.75-$12.00 per hour/span/pp style='margin-right:31.45pt;margin-left:.75pt;font-size:16px;font-family:"Times New Roman",serif;margin:0in;margin-top:0in;margin-bottom:3.0pt;text-indent:-.35pt;line-height:101%;'span style='font-size:14px;line-height:101%;font-family:"Century Gothic",sans-serif;'nbsp;/span/pp style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;'strongspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:#0070C0;background:white;'ABOUT THE POSITION/span/strong/pul style="list-style-type: disc;margin-left:undefined;"lispan style='font-family:"Century Gothic",sans-serif;font-size:10.5pt;'Selling Majestic amp; Empire tickets to patrons in person at the Box Office./span/lilispan style='font-family:"Century Gothic",sans-serif;font-size:10.5pt;'Assisting patrons with ticketing needs and questions./span/lilispan style='font-family:"Century Gothic",sans-serif;font-size:10.5pt;'Distributing will call tickets./span/lilispan style='font-family:"Century Gothic",sans-serif;font-size:10.5pt;'Answering box office phones.nbsp;/span/lilispan style='font-family:"Century Gothic",sans-serif;font-size:10.5pt;'Working as a team to ensure positive patron experiences./span/lilispan style='line-height:115%;font-family:"Century Gothic",sans-serif;color:black;font-family:"Century Gothic",sans-serif;font-size:10.5pt;color:black;background:white;'COVID vaccination and a commitment to COVID-safe practices are required./span/li/ulp style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;'strongspan style='font-size:14px;font-family:"Century Gothic",sans-serif;background:white;'br span style="color:#0070C0;"PEOPLE, PLACES, and THINGS/span/span/strong/pul style="list-style-type: disc;margin-left:undefined;"lispan style='font-family:"Century Gothic",sans-serif;font-size:10.5pt;'San Antoniorsquo;s beloved landmarks the Majestic Theatre (92 years), Charline McCombs Empire Theatre (107 years) bringing live entertainment to the heart of downtown.nbsp;/spanspan style='font-family:"Century Gothic",sans-serif;font-size:10.5pt;'The Majestic Theatre won San Antonio Magazinersquo;s Best Performing Arts Venue in 2019 amp; 2020/spanspan style='font-family:"Century Gothic",sans-serif;font-size:10.5pt;'./span/lilispan style='font-family:"Century Gothic",sans-serif;font-size:10.5pt;'The Box Office team collaborates often with Marketing, Theatre Services, and Production teams on ticketing needs./span/lilispan style='font-family:"Century Gothic",sans-serif;font-size:10.5pt;'This position will work in both the main box office beside the Majestic Theatre entrance as well as day/nights of shows at The Empire Box Office./span/li/ulul style="margin-bottom:0in;" type="disc"li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'span style='font-size:14px;font-family:"Century Gothic",sans-serif;'Training and proficiency on Ticketmaster Systems (Host/Sales/Archtics) is vital to the success in this role./span/lili style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'span style='font-size:14px;font-family:"Century Gothic",sans-serif;'Box office regular hours are 12pm-5pm Mon-Thu 10am-5pm Fri, show nights and 12pm Saturday and Sunday show days./span/li/ulp style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;margin-bottom:3.0pt;'br/pp style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;margin-bottom:3.0pt;'strongspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:#0070C0;background:white;'EXPERIENCE and SKILLSnbsp;/span/strong/pul style="margin-bottom:0in;margin-top:0in;" type="disc"li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'span style='font-size:14px;font-family:"Century Gothic",sans-serif;'Customer relations, phone etiquette, attention to detail./span/lili style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'span style='font-size:14px;font-family:"Century Gothic",sans-serif;'Knowledge of Windows-based programs./span/lili style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'span style='font-size:14px;font-family:"Century Gothic",sans-serif;'Bilingual is a plus./span/lili style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'span style='font-size:14px;font-family:"Century Gothic",sans-serif;'Demonstrated experience with Customer Service and cash handling./span/lili style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'span style='font-size:14px;font-family:"Century Gothic",sans-serif;'Ability to maintain superior customer service both in person and over the phone./span/lili style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'span style='font-size:14px;font-family:"Century Gothic",sans-serif;'Capable of multi-tasking in a fast pace environment./span/lili style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'span style='font-size:14px;font-family:"Century Gothic",sans-serif;'Must be able to type 30 wpm./span/li/ulp style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;margin-bottom:3.0pt;'strongspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:#0070C0;'brnbsp;COMPETENCIESnbsp;/span/strong/pul style="list-style-type: disc;margin-left:undefined;"lispan style='font-family:"Century Gothic",sans-serif;font-size:10.5pt;'Collaboration/Teamwork/span/lilispan style='font-family:"Century Gothic",sans-serif;font-size:10.5pt;'Customer Focus/span/lilispan style='font-family:"Century Gothic",sans-serif;font-size:10.5pt;'Communication/span/lilispan style='font-family:"Century Gothic",sans-serif;font-size:10.5pt;'Stress Management/Composure/span/li/ulp style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;margin-bottom:3.0pt;'strongspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:#0070C0;background:white;'brnbsp;/span/strongstrongspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:#0070C0;background:white;'BENEFITS/span/strong/pul style="list-style-type: disc;margin-left:undefined;"lispan style='font-family:"Century Gothic",sans-serif;font-size:10.5pt;'Flexible schedule/span/lilispan style='font-family:"Century Gothic",sans-serif;font-size:10.5pt;'Access to purchase great seat to shows/span/lilispan style='font-family:"Century Gothic",sans-serif;font-size:10.5pt;'Paid Parking/span/lilispan style='font-family:"Century Gothic",sans-serif;font-size:10.5pt;'Close to public transportation/span/li/ulp style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;'span style='font-family:"Century Gothic",sans-serif;color:black;'nbsp;/span/pp style='margin-right:0in;margin-left:2.5in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;text-align:justify;border:none;'br/pp style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;'span style='font-size:14px;font-family:"Century Gothic",sans-serif;'Nothing beats the energy and excitement of a great live performance. Thatrsquo;s why our mission is to bring the very best in music, theater, comedy, and more, to the largest possible number of people. Since 1992, wersquo;ve grown to be a world leader in live entertainment. 10 million people a year attend live performances at one of our 50 iconic venues across North America, the United Kingdom and Germany. That number keeps growing. We partner with the worldrsquo;s top creative talent and present critically acclaimed productions which have won more than 80 Tony and Olivier Awards over the years. We also operate some of the worldrsquo;s most popular theatre ticketing sites, with 11 million and counting customers getting their tickets directly from us./span/pp style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;'span style='font-size:14px;font-family:"Century Gothic",sans-serif;'People are at the heart of our success. Our core values - Passionate, Smart, Collaborative and Ambitious ndash; are about our people. Thousands of people work for ATG worldwide and itrsquo;s their passion and commitment that allows us to create great live entertainment experiences./span/pp style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;'span style='font-size:14px;font-family:"Century Gothic",sans-serif;'Learn more about ATG,/spanspan style='font-size:14px;font-family:"Century Gothic",sans-serif;'nbsp;visitnbsp;/spanspan style='font-size:14px;font-family:"Century Gothic",sans-serif;'www.atg.co.uk//span/pp style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;text-align:center;background:white;'strongspan style='font-size:12px;font-family:"Century Gothic",sans-serif;'nbsp;/span/strong/pp style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;text-align:center;background:white;'strongspan style='font-size:15px;font-family:"Century Gothic",sans-serif;color:#0070C0;'ATGrsquo;s Inclusion, Diversity, Equity, amp; Access Mission Statement/span/strong/pp style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;text-align:center;background:white;'strongspan style='font-size:15px;font-family:"Century Gothic",sans-serif;color:#0070C0;'nbsp;/span/strong/pp style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;text-align:center;background:white;'strongspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'A Stage for Everyone/span/strongstrongspan style='font-size:14px;font-family:"Arial",sans-serif;color:black;'  /span/strong/pp style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;background:white;'span style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'Our stages are a/spanspan style='font-size:14px;font-family:"Arial",sans-serif;color:black;' /spanspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'platform/spanspan style='font-size:14px;font-family:"Arial",sans-serif;color:black;' /spanspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'for compelling/spanspan style='font-size:14px;font-family:"Arial",sans-serif;color:black;' /spanspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'stories/spanspan style='font-size:14px;font-family:"Arial",sans-serif;color:black;' /spanspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'ndash;/spanspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'nbsp;stories that are/spanspan style='font-size:14px;font-family:"Arial",sans-serif;color:black;' /spanspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'for all,/spanspan style='font-size:14px;font-family:"Arial",sans-serif;color:black;' /spanspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'by all, and/spanspan style='font-size:14px;font-family:"Arial",sans-serif;color:black;' /spanspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'of/spanspan style='font-size:14px;font-family:"Arial",sans-serif;color:black;' /spanspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'all./spanspan style='font-size:14px;font-family:"Arial",sans-serif;color:black;' /spanspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us/spanspan style='font-size:14px;font-family:"Arial",sans-serif;color:black;' /spanspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'better global/spanspan style='font-size:14px;font-family:"Arial",sans-serif;color:black;' /spanspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'citizens. We/spanspan style='font-size:14px;font-family:"Arial",sans-serif;color:black;' /spanspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'are/spanspan style='font-size:14px;font-family:"Arial",sans-serif;color:black;' /spanspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'passionate about the pursuit of true diversity and/spanspan style='font-size:14px;font-family:"Arial",sans-serif;color:black;' /spanspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'equality. We strive to make our venues beacons of these ideals in our communities./spanspan style='font-size:14px;font-family:"Arial",sans-serif;color:black;' /spanspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'nbsp;/spanspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'Onstage and off, we hold ourselves accountable/spanspan style='font-size:14px;font-family:"Arial",sans-serif;color:black;' /spanspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'for/spanspan style='font-size:14px;font-family:"Arial",sans-serif;color:black;' /spanspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'nurturing an inclusive culture, one in which everyone can bring their authentic selves./spanspan style='font-size:14px;font-family:"Arial",sans-serif;color:black;' /spanspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'nbsp;At ATG, we provide a stage for everyone./spanspan style='font-size:14px;font-family:"Arial",sans-serif;color:black;' /spanspan style='font-size:14px;font-family:"Century Gothic",sans-serif;color:black;'nbsp;/span/p/div/div/div/div/div/div/div