RETAIL SALES ASSOCIATE

pDescription/ppstrongDUTIES AND RESPONSIBILITIES:/strong/pulliAssists customers in an enthusiastic and courteous manner; provides outstanding customer service./liliAdvises and assists customers with their choices of product for themselves and for gifts./liliUtilizes various selling techniques to increase sales./liliAccurately completes sales using POS system according to established procedures./liliStocks and cleans the store for the best sales appearance and ease of use for the customer./liliDevelops and maintains knowledge of all merchandise in selling area to effectively assist customers with accurate information; keeps current as new product lines are introduced./liliAssists with merchandising efforts, displays, and floor moves as needed./liliUtilizes customer-focused selling skills, add-on selling, closing skills, and other sales generating skills./liliPerforms other related duties as assigned by management./li/ulpRequirements/ppstrongQUALIFICATIONS:/strongbr//pulliAny combination of education, training, or experience that provides the required knowledge, skills, and abilities./liliCommitment to excellence and high standards/liliAbility to manage priorities and workflow/liliVersatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm/liliExcellent customer service skills/liliCreative, flexible, and innovative team player/liliAbility to understand and follow written and verbal instructions./liliProfessional appearance and demeanor/liliAbility to effectively communicate with people at all levels and from various backgrounds./li/ulpstrongCOMPETENCIES:br//strong/pullistrongAnalytical/strong--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures./lilistrongProblem Solving/strong--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics./lilistrongTechnical Skills/strong--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others./lilistrongCustomer Service--/strongManages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments./lilistrongInterpersonal Skills-/strong-Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things./lilistrongOral Communication--/strongSpeaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings./lilistrongWritten Communication--/strongWrites clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information./lilistrongTeamwork--/strongBalances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed./lilistrongBusiness Acumen--/strongUnderstands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals./lilistrongCost Consciousness--/strongWorks within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources./lilistrongEthics--/strongTreats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values./lilistrongOrganizational Support--/strongFollows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity./lilistrongStrategic Thinking--/strongDevelops strategies to achieve organizational goals; Understands organization's strengths amp; weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions./lilistrongJudgment--/strongDisplays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions./lilistrongProfessionalism--/strongApproaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments./lilistrongAdaptability--/strongAdapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events./lilistrongAttendance/Punctuality--/strongIs consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time./lilistrongDependability--/strongFollows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan./lilistrongInitiative--/strongVolunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed./lilistrongInnovation--/strongDisplays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention./li/ulpstrongPHYSICAL DEMANDS AND WORK ENVIRONMENT:/strong/pulliCalculates figures and amounts./liliCoordinate multiple tasks simultaneously/liliStand for prolonged periods./liliUnderstand and respond to a diverse population./liliOccasionally/Frequently/Continually required to stand/liliOccasionally/Frequently/Continually required to talk or hear/liliUtilize visual acuity to operate equipment, read technical information, and/or use a keyboard/li/ul