Member Services Representative (Substitute)

p/ppbPosition: /bFront Desk/ppbReports to: /bGeneral Manager (GM)/ Assistant Manager (AM) / Shift Lead/ppbDepartment: /bOperations/ppbPurpose: /bHelp promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift. /pp/ph1Duties and Responsibilities:/h1ulliPerform to your best abilities during your assigned work shift./liliMonitor and maintain club cleanliness and atmosphere./liliEnsure that all proper training has been completed in order to operate safely and efficiently./liliConduct regular audits to ensure the store is presentable and holding up to Excel Standard./liliPerform club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks./liliProcess and Review Daily Club Activity Paperwork and file in appropriate folders./liliAudit and Balance Cash Drawers on a daily basis./liliUpdate and Review Daily Club Reports and complete any corresponding Data Entry Documents/liliMaintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment/liliAdhere to company’s policies and guidelines and address any minor infractions./liliProvide a safe and secure environment for all members/liliCommunicate with members and a create a high level of customer service./liliStocking all retail and promotional items for following shift./liliPerform daily club inspections, complete assigned cleaning sections./liliUnderstand and adhere to company standards, audit daily paperwork,span and help /spanresolve any day-to-day customer issues./liliAudit club inventory and communicate with GM, AM and Shift Lead on recommendations of inventory orders./liliStaying up to date on all required certifications and training courses./liliCommunicating with, promoting, touring, and assisting prospects and potential members/liliAssisting General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies/liliEnsuring Facility complies with all state and federal laws and insurance requirements/liliOperating and Assisting applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and procedures are adhered to./li/ulp/pp/ph1Qualifications:/h1ulliHS diploma or equivalent required./liliFamiliar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements/liliGreat communication skills with internal and external customers./liliMust be team oriented, motivated and well organized./li/ulp/ppbWork Environment: /bThis job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines and phones. The noise level in the club environment may be loud on a regular basis./pp/ppbPhysical Demands: /bThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job./pp/ppWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms./pp/ppThe employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee/ppmust frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds./ppSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus./pp/ppbPosition Type/Expected Hours of Work: /bThis is a full-time OR part-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. Days and hours of work can be expected to be between 1-40 hours a week. Club hours vary per location.  This position may work outside of normal business hours to include evenings and weekends as needed. These hours are subject to change at any time dependent on business needs./pp/ppbEEO Statement: /bExcel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices/pp/ppbOther Duties: /bPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice./p