Front Desk Attendant

div h4Job Details/h4 divstrongLevel/strong: nbsp;nbsp;nbsp;Experienced/div divstrongJob Location/strong: nbsp;nbsp;nbsp;Shady Canyon Golf Club - Irvine, CA/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Part Time/div divstrongEducation Level/strong: nbsp;nbsp;nbsp;Not Specified/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;Undisclosed/div divstrongTravel Percentage/strong: nbsp;nbsp;nbsp;None/div divstrongJob Shift/strong: nbsp;nbsp;nbsp;Any/div divstrongJob Category/strong: nbsp;nbsp;nbsp;Customer Service/div /div h4Description/h4pThe Swim amp; Fitness Attendant is responsible for the reception area at the fitness center and spa. Includes the greeting of all members, answering phone calls, assisting members with questions regarding spa services and products, booking all appointments, checking the member into the computer system and charging for fitness or spa services performed. Responsible for keeping lounge area organized, cleaned and stocked with amenities and refreshments. Monitor stocking of locker room supplies, maintain supply inventory and overseeing housekeepingrsquo;s checklist./p ul li pProperly open and close Fitness Center amp; Spa each day according to Standard Operating Procedures./p /li li pAccurately book, change and cancel spa appointments./p /li li pAcknowledge and greet everyone who enters and leaves the facility./p /li li pProvide detailed descriptions of spa treatments, fitness packages, services, facility features and hours of operation./p /li li pOpen and close treatment rooms each shift and verify consistency in room check and set-up./p /li li pUtilize computers with skill and proficiency./p /li li pAnswer the phone promptly and use the memberrsquo;s name throughout the phone conversation. Use headset when leaving desk area/p /li li pActively promote the spa, treatments, fitness services and retail, as well as programs, promotions and/or discounts available./p /li li pMaintain eye contact when addressing members and guests./p /li li pHandle membersrsquo; questions and concerns professionally and courteously./p /li li pProvide accurate, appropriate and immediate responses to all requests by members, ensuring complete member satisfaction./p /li li pMaintain a clean; safe, fully stocked and well organized work area; including refreshment station and relaxation area./p /li li pDevelop ability to work without constant direct supervision and remain at assigned post for extended periods of time./p /li li pMaintain a positive attitude and contribute toward a quality work environment./p /li li pRegularly attend, participate in and support training and staff meetings for the department./p /li li pAssist in all areas of spa and fitness operation as requested by management./p /li li pCommunicate to management any and all occurrences involving staff or members in the Fitness Center amp; Spa that require attention./p /li li pEmployee may perform other related duties to meet the ongoing needs of the company as requested by the supervisor./p /li /ulh4Qualifications/h4brpMust be detail-oriented and have ability to multi-task.nbsp; Ability to be efficient and productive in an upscale environment.nbsp; Must be enthusiastic and possess excellent customer service skills.nbsp; Enjoy working with people and possess a friendly and outgoing personality.nbsp; Excellent communication, listening and computer skills.nbsp; Must be a team player.nbsp; Prior experience in Spa amp; Fitness environment preferred./p