Guest Service Representative (Springhill Suites by Marriott Amarillo) - Full-time / Part-time

pspan style="font-size:12pt;"span style="font-family:Cambria, serif;"bspan style="font-family:Calibri, sans-serif;"Job Profile Summary:/span/b/span/span/ppspan style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Welcome and acknowledge all guests in a professional manner in accordance with Company and Brand standards.#160; Responsible for ensuring guest satisfaction and product quality standards are met via /span/span/spanspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"guest check in, check out, room reservations, changes and cancellations, guest requests, etc.#160; /span/span/spanspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Secure payment(s); activate/reissue room keys./span/span/span span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Supply guests with directions and area information./span/span/span span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Must be able to multi-task professionally in a fast-paced environment. Possess technical knowledge and aptitude./span/span/span/span/span/pp#160;/ppspan style="font-size:12pt;"span style="font-family:Cambria, serif;"bspan style="font-family:Calibri, sans-serif;"span style="color:#000000;"Essential Responsibilities and Duties /span/span/bspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"include the following /span/span/spanbspan style="font-family:Calibri, sans-serif;"span style="color:#000000;"- /span/span/bispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Other Duties May Be Assigned/span/span/span/ibspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;":/span/span/span/b/span/span/pul style="list-style-type:square;"li style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Adhere to Platinum Management Services, LLC. and Brand specific standards./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Comply with all applicable federal, state and local laws and ordinances as they apply to the property, guests and associates./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Adhere to safety and emergency procedures and policies (i.e. evacuation, first aid, etc.) to include removing all safety hazards./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Promote the property through goodwill, courtesy and a positive attitude./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Maintain thorough knowledge of hotel information including but not limited to room categories, room rates, packages, promotions, local area, attractions and events./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Be proficient in front desk/ guest service/housekeeping operations. /span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="background:#FFFFFF;"span style="vertical-align:baseline;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Re/span/span/spanspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#201f1e;"view and follow procedures to report property equipment, furnishing and supplies in need of repair./span/span/span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="background:#FFFFFF;"span style="vertical-align:baseline;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#201f1e;"Review and follow procedures on Brand and Company Energy Conservation Program./span/span/span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Assist in regular inventory count and processes./span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Remove trash, tidy lobby and service areas./span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Anticipate and address guests#8217; service needs, assist individuals with disabilities./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Handle guest complaints and comments efficiently and courteously./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Count cash drawer at beginning and end of each shift. Prepare shift deposit accurately, following standard procedures./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Send and receive faxes as needed. /span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Answer the telephone efficiently and pleasantly within three rings and with correct greeting per Company standards./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Take each available opportunity to upsell hotel services, facilities and outlets./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Enter wakeup calls accurately and immediately./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Report loss prevention/security of any guest reports or theft to management./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Report and record accidents, injuries and unsafe work conditions to management./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Coordinate with housekeeping department on room statuses frequently during the day./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Coordinate with maintenance department on any guest reported or observed problems./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Stock, the pantry/suite/gift shop./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Other duties as assigned./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Keep company business including but not limited to, financials, personnel, guest and customer data strictly confidential./span/span/span/span/span/li/ulp#160;/ppspan style="font-size:12pt;"span style="font-family:Cambria, serif;"bspan style="font-family:Calibri, sans-serif;"span style="color:#000000;"Qualifications amp; Requirements:/span/span/b/span/span/pul style="list-style-type:square;"li style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Excellent verbal and communication skills required./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Proficient in English. Bi-lingual a plus. /span/span/span/span/span/lili class="MsoBodyText" style="margin-top:1px;margin-right:16px;margin-left:8px;"span style="font-size:10.5pt;"span style="line-height:104%;"spanspan style="font-family:Calibri, sans-serif;"span style="color:#000000;"Professional appearance and grooming must be adhered to at all times. /span/span/span/span/span/lili class="MsoBodyText" style="margin-top:1px;margin-right:16px;margin-left:8px;"span style="font-size:10.5pt;"span style="line-height:104%;"spanspan style="font-family:Calibri, sans-serif;"span style="color:#000000;"Uniforms must be worn according to Company and Brand standards./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Ability to attend and complete job and Brand training./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Self-starter with effective leadership skills./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Proficient with current technologies and software inclusive of business applications. /span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Must be able to work a flexible schedule including weekends./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Move up and down stairs, elevators and or service ramps./span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Adaptable and willing to assist other departments./span/span/span/span/lili class="MsoBodyText" style="margin-top:1px;margin-right:16px;margin-left:8px;"span style="font-size:10.5pt;"span style="line-height:104%;"spanspan style="font-family:Calibri, sans-serif;"span style="font-size:11pt;"span style="line-height:104%;"Reach overhead and below the knees, including bending, twisting, pulling, and stooping.#160; /span/span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Be organized and work well in a fast-paced team environment./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Have an outgoing personality./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Maintain professionalism at all times./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Stand for an extended period of time.#160; /span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Move, lift, carry, push, pull and place objects weighing less than or equal to #160;25 pounds /span/span/spanspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"without assistance./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Hotel front desk and/or reservations or customer service /span/spanspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"experience preferred./span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:Cambria, serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"High School Diploma required; College Degree is a plus./span/span/span/span/span/li/ul