Customer Service Associate (Store #312 or #328)

divdivdivdivp class="MsoNoSpacing" style="margin: 0in 0in 0pt;"br/pp class="MsoNormal" style="margin: 0in 0in 0pt; line-height: normal;"strongJob Title:/strongspannbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanCustomer Service Associate (CSA)/pp class="MsoNoSpacing" style="margin: 0in 0in 0pt;"br/pp class="MsoNormal" style="margin: 0in 0in 0pt; line-height: normal;"strongFLSA Status:/strongspannbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/spanNon-exempt/pp class="MsoNoSpacing" style="margin: 0in 0in 0pt;"br/pnbsp;p class="MsoNoSpacing" style="margin: 0in 0in 0pt;"br/pp class="MsoNormal" style="margin: 0in 0in 0pt; line-height: normal;"br/pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"strongSummary/strong/pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"Receives cash from customers or team members in payment for goods or services by performing the following duties./pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"strongEssential Duties And Responsibilities/strong included the following (other duties may be assigned):/pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"Inspect all outside areas to include:spannbsp;nbsp;/spanthe building, storage buildings, restrooms, dumpster area, lawn, driveway, approaches, fixtures and lighting to insure cleanliness, accessibility, operability and safety./pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"Inspect all inside areas to include:spannbsp;nbsp;/spanthe office, counter, sales floor, coolers, equipment, merchandise, back room, restrooms to insure cleanliness, accessibility, operability and safety./pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"nbsp;Read, understand, and adhere to all guidelines currently contained in the Kocolene policy manual and future updates to the Kocolene policy manual./pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"nbsp;Read, understand, and adhere to all guidelines currently contained in the Kocolene training manual and future updates to the Kocolene training manual./pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"Makes change and issues receipts or tickets to customers./pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"nbsp;Records amounts received and prepares reports of transactions./pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"Work another team memberrsquo;s shift if they fail to come to work or until a replacement is found./pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"nbsp;Reads and records totals shown on cash register tape and verifies against cash on hand./pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"nbsp;Quotes price and describes features of items for which money is received./pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"nbsp;Gives cash refunds or issues credit to customers for returned merchandise./pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"nbsp;Clock in when arriving for work, clock out when starting breaks, clock back in when returning from a break, and clock out when leaving for the day./pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"nbsp;Prepare new register drawer with the proper change fund./pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"nbsp;Understand money handling procedures outlined in the training manual./pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"nbsp;/pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"strongQualifications/strong/pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.spannbsp;nbsp;/spanThe requirements listed below are representative of the knowledge, skill, and/or ability required.spannbsp;nbsp;/spanReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"nbsp;strongLanguage Skills/strong/pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.spannbsp;nbsp;/spanAbility to write routine reports and correspondence.spannbsp;nbsp;/spanAbility to speak effectively before groups of customers or team members of organization./pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"strongMathematical Skills/strong/pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"Ability to calculate figures and amounts such as discounts, proportions, and percentages.spannbsp;nbsp;/spanCount and verify change funds.spannbsp;nbsp;/spanCount and verify cigarette inventory.spannbsp;nbsp;/spanAbility to verify the count and price of any vendor delivered merchandise.spannbsp;nbsp;/span/pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"nbsp;strongReasoning Ability/strong/pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.spannbsp;nbsp;/spanAbility to deal with problems involving a few concrete variables in standardized situations./pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"strongPhysical Demands/strong/pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.spannbsp;nbsp;/spanReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"nbsp;While performing the duties of this job, the team member is regularly required to stand up to eight hours; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and to talk or hear.spannbsp;nbsp;/spanThe team member frequently is required to walk.spannbsp;nbsp;/spanThe team member must have the ability to move quickly (within 20 seconds) to the fire extinguishers.spannbsp;nbsp;/spanThe team member is occasionally required to sit.spannbsp;nbsp;/spanThe team member must frequently lift and/or move up to 25 pounds.spannbsp;nbsp;/spanSpecific vision abilities required by this job include close vision and distance vision./pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"nbsp;nbsp;/pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"strongWork Environment/strong/pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.spannbsp;nbsp;/spanReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./pp class="msonormal" style="margin-bottom:0px;margin-bottom:0.00013333333333333334px;"nbsp;While performing the duties of this job, the team member is occasionally exposed to outside weather conditions.spannbsp;nbsp;/spanThe noise level in the work environment is usually moderate.spannbsp;nbsp;/spanThe activity level is often fast paced.spannbsp;nbsp;/spanCustomer and team member relations can often be perceived as negative issues./pbrpbr/p/div/div/div/div