Customer Service Representative- Mason, OH

strongCompany Description:/strongpCollabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. /ppNot only are we committed to meeting and exceeding our customer’s needs, but also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. /ppFor consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit www.collabera.com to learn more about our latest job openings. /ppAwards and Recognitionsbr /--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)br /--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)br /--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. br //pstrongJob Description:/strongpbspanSince this is an urgent business requirement, I’d appreciate your prompt response. If you are interested, kindly send me an updated resume in Word format./span/b/ppbspanbr //span/b/ppbspanStart Date: July 17, 2017/span/bbspan/span/b/ppbspan/span/b/ppbDuration: 6+ months with /bbpossibility for permanent role/bbr //ppbspanPay Rate: $13.62/ hour on W2/span/b/ppbspanLocation: 4000 Client’s Pl, Mason, OH 45040, USA/span/b/ppbspanShifting Schedule: Starts from 11AM-3PM/span/b/ppbspan11AM-7PM/span/b/ppbspan12nn-9PM/span/b/ppbspan1PM-10PM/span/b/ppbspan3PM-11PM/span/b/ppbr //ppbspanGENERAL FUNCTION: /span/b/ppspanThe Consumer Services provides telephone and email support of Luxottica Retailapos;s North American Contact Center (NACC)./span/ppbspan/span/b/ppbspanDUTIES amp; RESPONSIBILITIES: /span/b/ppspanspan·span /span/span/spanspanCommunicating effectively and professionally with customer via phone, email and potentially live chat./spanspan/span/ppspanspan·span /span/span/spanspanInvestigating and answering customer inquiries regarding orders, returns, shipments, products and overall customer service. /spanspan/span/ppspanspan·span /span/span/spanspanExplaining pricing and insurance benefits /spanspan/span/ppspanspan·span /span/span/spanspanspan /spanPlacing outbound telephone calls or composing outbound emails to follow-up with customers who have issues or concerns. /spanspan/span/ppspanspan·span /span/span/spanspanspan /spanUsing up-sell and cross-sell techniques to maximize revenue /spanspan/span/ppspanspan·span /span/span/spanspanspan /spanPartnering with doctors to ensure prescriptions are valid /spanspan/span/ppspanspan·span /span/span/spanspanScheduling eye exams for patients of doctors next to Lenscrafters, Pearle Vision, Sears Optical and Target Optical/spanspan./span/ppbspan/span/b/ppbspanbr //span/b/ppbr //pstrongQualifications:/strongpbspan/span/b/ppbspanMINIMUM REQUIREMENTS: /span/b/ppspanspan·span /span/span/spanspanMust have an open/flexible availability to adapt to a floating work schedule /span/ppspanspan·span /span/span/spanspanMust exhibit excellent customer care, phone, communication and writing skills /span/ppspanspan·span /span/span/spanspanMust be able to calculate figures and amounts /span/ppspanspan·span /span/span/spanspanKnowledge of basic Microsoft applications and the ability to learn other computer software applications /span/ppspanspan·span /span/span/spanspanspan /spanMust be willing to utilize excellent customer services skills - demonstrated outstanding customer service skills through high quality scores /span/ppspanspan·span /span/span/spanspanMust be able to adapt to evolving policies, procedures, and systems /span/ppspanspan·span /span/span/spanspanMust have strong organizational skills with the ability to coordinate and prioritize multiple tasks /spanspan/span/ppspan/span/ppbspanPREFERRED REQUIREMENTS: /span/bbspan/span/b/ppspanspan·span /span/span/spanspanspan /spanPrevious experience with consultative sales in an optical store setting is highly preferred /spanspan/span/ppspanspan·span /span/span/spanspanDemonstrated outstanding sales skills /spanspan/span/ppspanspan·span /span/span/spanspanspan /spanPrevious online chat experience is highly preferred /spanspan/span/ppspanspan·span /span/span/spanspanMust not currently be on corrective action br / br / /spanspan/span/ppspan/span/pstrongAdditional Information:/strongpspanManager is looking for a more junior-level candidate with Accounting experience in a high-volume environment/span/p