Web Support Technician - Full-time / Part-time

strongCompany Description:/strongpTspanhe premier Colorado Springs automotive dealer group./span/pstrongJob Description:/strongpThe Web Support Technician fields all web support calls, documents all issues, and reviews all websites for accuracy and functionality. This involves researching, analyzing, resolving, and responding to intermediate-to-complex problems via telephone, e-mail, and callbacks. This position has frequent contact with end-users and Managers from all internal Departments; also may have contact with third-party software, network and hardware vendors, resellers, or distributors.br /br /br /Essential Duties and Responsibilities: ¿ Initial point of contact for all web and CRM related support phone calls into IT department.br /¿ Log workorderapos;s and ensure timely follow-up of projects before and after completion.br /¿ Actively review all Phil Long websites for functionality and accuracy.br /o Ensure Inventory Specials are posted and accurate.br /o Monitor inventory pictures and pricing accuracy.br /o Ensure all links are functional and routed properly.br /o Ensure all advertising is compliant and current.br /o Test lead forms and phone numbers including 3rd Party sourcesbr /o Ensure sites render and function properly on all web enabled devices (e.g. iPhone, Android, Tablets, PC, Mac)br /¿ Work with 3rd party hosting and application providers to install, remove, and troubleshoot web related products.br /¿ Proactively test all lead providers, including phone, for all Phil Long and partner sites (e.g. Autotrader.com, Cars.com).br /¿ Ensure leads are received and processed within the CRM, and manage auto-response emails and templates. Additional Responsibilities:br /¿ Provide administrative support to CTO, IT Director, and staff.br /¿ Proactively research most effective and professional web methods and designs with regard to dealership and affiliate sites.br /¿ Assist IT Support Desk.  respond to common inquiries or complaints from customers, management and partners.br //pstrongQualifications:/strongpspanQualifications include:/span/ppspan2-year degree in computer related field preferred./spanbr /span¿ Needs /span2 years customer support experience in IT help desk environment.br /¿ Understanding of Automobile Dealership operations and procedures a plusbr /¿ Strong listening skills with ability to empathize, focusing on customer service; exceptional oral and written communication skills with all levels of customer, peers and managers via documentation, telephone and email.br /¿ Ability to respond to common inquiries or complaints from customers, management and partners.span/spanbr //pstrongAdditional Information:/strongpAll your information will be kept confidential according to EEO guidelines./p