Customer Support - Part-time

strongCompany Description:/strongpbspanInfojini, Inc is a full service IT consulting, services, and staffing firm with offices in Maryland and Washington, DC. Our firm was founded on one promise - to provide the right talent, at the right time, and at the right price. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others./span/bspan/span/pstrongJob Description:/strongpspanOverall Purpose: /spanspanThis position will provide support for ATamp;T Managed Customers. /spanspanRoles amp; Responsibilities: /spanspan1) Customer call receipt – first point of contact for Customers for problem recording. /spanspan2) Customer verification, problem validation and documentation. /spanspan3) Ticket Management. /spanspan4) Status customer on a regular basis. /spanspan5) Manage escalations. /spanspan6) Interface with internal and external ATamp;T/Vendor. /spanspan7) Adhere to SLAs, processes and tools. /spanspan8) Basic trouble shooting routers/circuits./spanbr //pstrongAdditional Information:/strongpPart time./p