Bilingual Customer Service Representative - Full-time

strongCompany Description:/strongpThe Net America Corporation is a Woman-owned firm specializing in Multi-Channel Contact Centers amp; Help Desk Services, IT/Software Engineering amp; Development, Organizational amp; Program Management, Peer Review amp; Grants Management and Conference amp; Logistics Support./pstrongJob Description:/strongpJob Description/ppspan/span/ppThe net.AMERICA Corporation is seeking a Customer Service Representative who will work independently and within a team environment and is primarily responsible for professional and courteous response to the issues of customers/stakeholders. /pstrongQualifications:/strongpQualifications/ppspan/span/ppResponsibilities included but not limited to: /ppThe Call Center Representative duties, but not limited to: /pp•Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, online, fax and in-person requests for assistance from customers/stakeholders./pp•Using scripted and unscripted questions, interviews customers/stakeholders to collect information and leads callers through diagnostic procedures to resolve customer inquiries./pp•Providing general and detailed explanations/information in clear, easy to understand language to customers/stakeholders./pp•Handles problem recognition, research, isolation, resolution and follow-up for routine customer inquiries./pp•Research inquiries/information using provided sources, including information sheets, handbooks, training materials, the internet, etc./pp•Document, logs and tracks calls using problem management database (ticket system), and maintains history records and related problem documentation./ppbr //ppExperience and Education Required:/pp•High School Diploma/pp•1 -3 years of job related experience (heavy phone work, reception, call center etc.)/ppbr //ppSKILL AND PERFORMANCE COMPETENCIES /pp•Attendance, punctuality and dependability/pp•Critical thinking and sound judgment/pp•Ability to identify problems, troubleshoot and be a problem solver/pp•Quality focus. Ability to conduct thorough analysis/pp•Self-motivated and desire/ability to learn new topics quickly. Works well independently and in a team setting in fast-paced environment under time constraints/pp•Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests/pp•Good verbal, listening and written communications abilities/pp•Positive and confident telephone skills/pp•Basic computer skills, including MS Office software (i.e., Word, Excel, etc.) and internet/pp•Efficient keyboarding/typing skills/pp*Must be US Citizen* /ppPAY: $12.50/pstrongAdditional Information:/strongpWe look forward to receiving your application! Please indicate salary requirements in cover letter.  The Net. America Corporation offers a generous comprehensive benefits package. /ppThe net.AMERICA Corporation is an Equal Opportunity Employerbr /All information will be kept confidential according to EEO guidelines./p