Technical Support

strongCompany Description:/strongpEstablished in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing amp; IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing amp; Solutions) Permanent Placement Services and Vendor Management Programs. /ppbr //ppCollabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance./ppbr //pstrongJob Description:/strongpPosition Details: /ppIndustry: Mass Media/ppWork Location: Carrollton, TX  /ppJob Title: Help Desk Support          /ppDuration: 5+ months/ppPay-rate: $18/hour on W2/ppbr //ppResponsibilities: /pp• As a Technical Support Representative, you will be resolving technical problems reported by tax practitioners from the major accounting firms and Fortune 500 companies./pp• With using active listening skills, you will: /pp• Provide front line queue support for customers; communicating technical support processes to customers in clear and understandable terms. /pp• Problem solving by collecting data, establishing facts, and drawing valid conclusions in a timely basis./pp• Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience. /pp• Meet call metrics and standards as defined by the department, and enter all requests into SFDC database. /ppbr //ppQualifications: /pp• High School diploma or equivalent required; Bachelorapos;s degree preferred. /pp• 1-2 years experience in a call center environment. /pp• 2+ years experience in a technical environment. /pp• Professional demeanor; ability to interact positively with customers. /pp• Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others. /pp• Solid working knowledge of the Windows Operating System, including but not limited to Windows 7. /pp• Solid working knowledge of Windows registry, file and folder security, local/domain user security, and operating system troubleshooting. /pp• Working knowledge of SQL 2008 R2 preferred. /pp• Must be knowledgeable in supporting Internet Browsers (IE, Chrome, Firefox, etc...). /pp• Understanding of standard client/server, networking and internet fundamentals. /pp• Understanding of MS Office and support of add-in services. /pp• Requires strong organizational and time management skills. /pp• Knowledge of Windows Server 2003/2008 or Terminal Services a plus. /pp• MCSE or other technical certifications a plus./ppbr //pstrongAdditional Information:/strongpbiTo schedule an interview, please contact;/i/b/ppbiMonil Narayan/i/b/ppb/b/ppb973-929-3861/b/pp/p