Server

pstrongJob Summary: /strongCommon House servers are ambassadors of the club, directing any and all resources to members and guests. They are responsible for the execution of food and beverage service, and accepting payments for restaurant offerings. They also create and maintain a warm and welcoming space by giving personalized service, and keeping the club clean./p pstrongCore Competencies:nbsp;/strong/p pDining room and event service, consistency, organization, communication, hospitalitystrong/strong/p pstrongCore Values/strong/p ulliHospitalitynbsp;/liliFun/liliIntegritynbsp;/liliExcellencenbsp;/liliTeamworknbsp;/liliFlexibilitynbsp;/li/ul pstrongResponsibilities/strong/p ulliMember amp; Guest Experiencenbsp;ulliProviding exemplary customer service in line with company standards to all members and guests at the club/liliGreets guests within a minute of arrivalnbsp;/liliObserve and communicate with guests and assess their needs/liliEscort the guests to their destinations (table, bathroom, exit, etc.); always allow a guest to pass first, never cross their path or point to a destination/liliAct in a manner that professionally represents the values of the club/liliAccurately maintain checks for members and guests/liliAccept payment for food and beverage offerings/liliUpdate member and guest information in pos and pms/li/ul/liliService Area Preparation and CleanlinessulliProper stocking mise en place to meet forecasted volumes of service, before during, and after service/liliWork in a clean and efficient manner that meets health and sanitation requirements/liliEnsure cleanliness of service areas, in storage areas, and in guest service areas/liliComplete daily sideworknbsp;nbsp;/li/ul/liliKnowledge ulliMaintain solid knowledge of steps of service and related protocols/liliMaintain proficiency in beverage offerings and all unavailable menu (86’d) items/liliKeep up to date with food menu descriptions, allergens, and local purveyors/liliParticipate in scheduled service trainings to further develop knowledge and enhance ability to upsell/liliComply with all ABC laws and regulations and enforce these regulations with service team/liliKnowledge of club layout, storage areas, including table and position numbers/liliKnowledge of goings on, and club amenities/li/ul/liliCommunicationulliCommunicate any daily beverage changes, par levels, or temporarily unavailable (86’d) items with managers and service staff/li/ul/liliAdditional Duties:ulliPrepare coffee, tea, and other beverage offerings for members and guests consistently and with strict accordance to club recipes and standards/liliAttend daily pre-service meetings/liliAttend the training sessions and read training notes to improve your knowledge/liliPrepare any part of the club for a special event, this may include carrying chairs, tables, decorations, materials, and similar duties/liliNever leave the floor without the authorization of your manager/liliWork varied shifts, including weekends and holidaysnbsp;/liliBe fully conversant with every aspect of the Club's emergency procedures/liliBe fully conversant with all the Club's policies as detailed within the employee handbook/liliUse all chemicals in accordance with OSHA regulations and CH requirements/liliTo be aware of and ensure constant compliance with all necessary operational policies including:ulliHealth and Safety/liliFood Hygiene/liliMaintenance/liliEmergency Procedures/liliLiquor License Requirements/li/ul/li/ul/li/ul p/p pstrongEducation amp; Experience/strong:nbsp;/p ulliPrior service experience required/li/ul pstrongSkills and Abilities/strong:nbsp;/p ulliExcellent communication skillsnbsp;/liliExcellent customer service skills/liliProficient multitaskingnbsp;/liliAbility to recall and memorize menu itemsnbsp;/liliAbility to work well in a high-paced and at times stressful environment/liliAbility to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems/liliMust have physical ability to access all areas of the facility, withstand prolonged standing, stretching, bending, kneeling, lifting and carrying items, work indoors, being exposed to hot/cold surfaces, steam, wet floors and sharp knives is required and withstand environmental factors include noise, dust, cigarette smoke (if applicable) etc. . ./liliProfessional appearance and demeanor/li/ul p/p pstrongPhysical Requirements/strong:/p pProlonged periods of time walking, standing, and on one’s feet. Must be able to carry 15 pounds repetitively.nbsp;/p p/p