Student IT Technician - Part-time

ul class="postingsList" id="p509_"table class="title" style="padding: 0px; width:99.2%"tbodytrtd id="wrapword" style="width: 950px; padding: 5px;"Student IT Technician/tdtd style="width: 275px;"span class="title2" style="float:right;text-align:right;margin-top: 8px;margin-right: 6px;" JobID: 509 input type="button" value=" Apply " onclick="applyFor('509','Administration - Student Union','')" class="screenOnly ApplyButton"/span/td/tr/tbody/tablediv style="position:relative;"lispan class="label"Position Type:/spanbrnbsp;nbsp;span class="normal"Administration - Student Union/spanbrbr/lilispan class="label"Date Posted:/spanbrnbsp;nbsp;span class="normal"2/13/2025/spanbrbr/lilispan class="label"Location:/spanbrnbsp;nbsp;span class="normal"San Jose, CA/spanbrbr/lispannbsp;nbsp;/spanspan class="label"Additional Information: nbsp;/spanspan class="normal"a href="javascript:void(toggle_block('DescriptionText509_'))"uShow/Hide/u/a/spanbrspan id="DescriptionText509_" style="border: 1px solid black; padding:5px; display:none; opacity:.8;"span class="normal"meta charset="utf-8"p dir="ltr"b id="docs-internal-guid-6e396ede-7fff-306a-95cf-a3be3d67e909"Job Title: /bIT Technicianbr bClassification Title: /bStudent Assistant IIIbr bJob Code/Grade: /bHourly, Non-Exemptnbsp;br bDepartment: /bIT Servicesbr bSupervisor: /bIT Specialistsbr bL/bb id="docs-internal-guid-6e396ede-7fff-306a-95cf-a3be3d67e909"ocation: /bStudent Union Administration Officebr br The Student Union of San Jose State University is 501(c) (3) nonprofit auxiliary that maintains two major facilities at San José State University in downtown San José, California. These facilities include the Diaz Compean Student Union Building, the Provident Credit Union Event Center, and the Spartan Recreation and Aquatic Center. The Student Union functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators.nbsp;meta charset="utf-8"/pnbsp; p dir="ltr"b id="docs-internal-guid-c96046f4-7fff-c874-9b1e-31011f0d8be3"Missionnbsp;/bbr The Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services, and quality facilities to enhance the collegiate experience./pnbsp; p dir="ltr"b id="docs-internal-guid-c96046f4-7fff-c874-9b1e-31011f0d8be3"Job Summarynbsp;/bbr Under the supervision of the IT Specialists, the IT Technician will provide general computer/help desk support to users within the Student Union, Inc via phone, remote and/or in-person. Accomplishing this by installing, supporting and maintaining computer workstations and systems.br meta charset="utf-8"/pnbsp; p dir="ltr"b id="docs-internal-guid-1b288ce3-7fff-2347-32a5-22a31e9d7313"Essential Functions and Tasksnbsp;/b/pnbsp; ulliProvide prompt help desk support; train and assist users with the use of computer peripherals and installed software operation/li liUsing Qualys, identify security vulnerabilities, implement corrective actions and perform vulnerability preventative maintenance on computers/li liInstall, maintain, troubleshoot, resolve and upgrade workstation hardware desktop operating systems issues and applications include, but are not limited to Windows 10, Windows 11, macOS, and Microsoft Office./li liTroubleshoot both wired and wireless network connectivity and network-based systems (printers, biometric hand scanners, etc.)/li liAssist in the administration, troubleshooting and maintenance of the IT based business systems; including, but not limited to: Web servers, Windows firewalls, switches, networked print servers and printers, and user accounts/li liMonitor and maintain campus IT provided enterprise solutions: Qualys, Sophos Central, Jamf and Intune/li liMaintain system documentation and inventory records, including maintenance records, parts inventory, system layouts, physical diagrams, and software license record/li /ul br meta charset="utf-8"p dir="ltr"b id="docs-internal-guid-98ece1fd-7fff-992a-f3d4-1e8e51755f4f"Knowledge, Skills and Abilities (KSAs)nbsp;nbsp;/b/pnbsp; ulliAbility to follow instructions/li liAbility to work with a variety of people/li liMust be able to communicate orally and/or in writing to potential novice users in a manner that is diplomatic and understandable/li liAbility to support and perform basic troubleshooting of operating systems and user applications. This includes, but is not limited to Windows 10, Windows 11, macOS, and Microsoft Office./li liUnderstanding the basic principles of networking and system administration/li liAbility to troubleshoot computer systems attached to a Microsoft domain environment/li liAbility to install, configure and test, computer and printing equipment/li /ul br meta charset="utf-8"p dir="ltr"b id="docs-internal-guid-a47c63a7-7fff-e2fd-620a-3b91daa07fd4"Minimum Qualification and Specificationsnbsp;nbsp;/b/pnbsp; ulli6 months to 2 years’ experience with Microsoft and Apple-based computer systems and/or related certificates; Qualys, Sophos Central, Jamf and Intune, experience is a plus./li liBasic knowledge of TCP/IP, IT and physical security, system backup, along with disaster recovery procedures, and troubleshooting of desktop operating systems./li liMust be able to lift 50+ pounds./li /ulnbsp; p dir="ltr"b id="docs-internal-guid-3f6667ed-7fff-67a2-b2dc-9a6cbeaf9c7b"Physical Demands and Work Environmentnbsp;/b/pnbsp; olli aria-level="1" dir="ltr"p dir="ltr" role="presentation"The position works in an indoor, recreation facility program-oriented environment./pnbsp; olli aria-level="2" dir="ltr"p dir="ltr" role="presentation"The physical demands of this position are described belowbnbsp;/b/pnbsp; olli aria-level="3" dir="ltr"p dir="ltr" role="presentation"Sitting, walking, twisting, bending, climbing, pulling, pushing, squatting, crawling, kneeling, balancing, reaching, and coordination (eye, hand, foot).nbsp;/p /li li aria-level="3" dir="ltr"p dir="ltr" role="presentation"Fall (Slip, Trip) Conditions that result in falls (impacts) from height ornbsp;traditional walking and playing surfaces./p /li li aria-level="3" dir="ltr"p dir="ltr" role="presentation"Lifting and carrying, often 10-25lbs, frequently 26-50lbs, occasionally 50-75 lbs.nbsp;/p /li li aria-level="3" dir="ltr"p dir="ltr" role="presentation"Hearing and speaking to exchange information in person or on the telephone.nbsp;nbsp;nbsp;nbsp;/p /li /ol /li /ol /li /ol br meta charset="utf-8"p dir="ltr"b id="docs-internal-guid-bc28e59b-7fff-2f80-5837-53bccbc7cf70"Minimum Hourly Salary: $20.00 - Maximum Hourly Salary: $22.75/b/pnbsp; ulli aria-level="1" dir="ltr"p dir="ltr" role="presentation"This position is non-exempt from the provisions of Section 1 of the California Industrial Welfare Commission Orders.nbsp;bnbsp;/b/p /li li aria-level="1" dir="ltr"p dir="ltr" role="presentation"In general, the position works a schedule based on business needs and requires early morning,nbsp;evening and weekend work.nbsp;nbsp;/p /li li aria-level="1" dir="ltr"p dir="ltr" role="presentation"When school is in session, student assistant may work up to, but not in excess of 20 hours per week (among all concurrent positions).nbsp;nbsp;/p /li li aria-level="1" dir="ltr"p dir="ltr" role="presentation"When classes are not in session (i.e. summer break), student assistant may work up to, but not in excess of 40 hours per week./p /li /ul nbsp; p dir="ltr"b id="docs-internal-guid-bc28e59b-7fff-2f80-5837-53bccbc7cf70"Benefitsnbsp;nbsp;/bbr This position is employed through Student Union at San Jose State University which offers employees to receive 40 hours of sick pay during the calendar year.nbsp;nbsp;/pnbsp; p dir="ltr"meta charset="utf-8"/pnbsp; p dir="ltr"b id="docs-internal-guid-712e7566-7fff-e4c6-9bde-8e9e535de75d"Equal Opportunity/Affirmative Actionnbsp;nbsp;/bbr The Student Union of San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of race, color, religion, national origin, age, sex, marital status, pregnancy, disability, veteran’s status, or sexual orientation consistent with applicable federal and state laws. The Student Union and SJSU have a firm and unambiguous commitment to the active elimination of discrimination, and the affirmative recruitment of a diverse, multi-racial community of students, faculty and staff.nbsp;/pnbsp; p dir="ltr"b id="docs-internal-guid-712e7566-7fff-e4c6-9bde-8e9e535de75d"California State University (CSU) Learning amp; Developmentnbsp;nbsp;/bbr Within the first month, all employees are required to complete the following compliance online training sessions through CSU Learn, the University's employee training platform. Employees will be enrolled in the training soon after their appointment is processed and will be notified via email from CSULearn@sjsu.edu.nbsp;nbsp;/pnbsp; ulliCSU - Injury and Illness Prevention Program - one time course/li liCSU - Preventing Discrimination and Harassment for Non-Supervisors – required every two yearsnbsp;nbsp;/li liCSU - Sexual Misconduct Prevention Program (Title IX) - required every yearnbsp;nbsp;nbsp;nbsp;/li liData Security and FERPA - required every two yearsnbsp;/li /ul br meta charset="utf-8"p dir="ltr"b id="docs-internal-guid-0615a38d-7fff-f2f0-3c68-c828e697893b"Background Check and Fingerprintingnbsp;nbsp;/bbr Student Union employees are required to undergo and completed a successful background check that includes verification of employment and education, as well as a check of criminal records for employment. Candidates for positions where the employee will come in regular contact with minors and cash management will be required to be fingerprinted. This policy includes emergency hires and may also be applicable to volunteers depending on the work they will be doing.nbsp;nbsp;br br In some cases, the background check will include a credit check and/or a Department of Motor Vehicles check, as well as a check ofl icenses and certificates when applicable. All background checks are conducted through the Student Union third-party vendor, Accurate Background.nbsp;/pnbsp; p dir="ltr"b id="docs-internal-guid-0615a38d-7fff-f2f0-3c68-c828e697893b"California Child Abuse and Neglect Reporting Actnbsp;nbsp;/bbr All Student Union at San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.nbsp;nbsp;/p /spanbrimg src="https://www.applitrack.com/clear.gif" height="8"br/spanbrdiv class="label" align="right" style="position:absolute; top:0%;right:1%;"span class="s"div class="addthis_toolbox addthis_default_style "a class="addthis_button_preferred_1"/aa class="addthis_button_preferred_2"/aa class="addthis_button_preferred_3"/aa class="addthis_button_compact"/aa class="addthis_counter addthis_bubble_style"/a/divscript type="text/javascript" src="https://s7.addthis.com/js/250/addthis_widget.js#pubid=ra-4dfeb954767d3dc8"/scriptbra href="javascript:updateEmailLinkFromCurrentWindowLocation(quot;mailto:?subject=Job Postingamp;body=quot;,quot;I thought you would be interested in an employment opportunity I found at Student Union, Inc. of SJSU. The position is Student IT Technician. Please click the link below for more information about this vacancy.quot;,quot;ApplitrackHardcodedURL?1=1amp;AppliTrackJobId=509amp;AppliTrackLayoutMode=detailamp;AppliTrackViewPosting=1quot;)"span style="color:#4c4c4c;font-size:.9em;font-weight:normal;"Email To A Friend/span/abra href="javascript:updateHrefFromCurrentWindowLocation(quot;ApplitrackHardcodedURL?1=1amp;AppliTrackJobId=509amp;AppliTrackLayoutMode=detailamp;AppliTrackViewPosting=1quot; , true, false, true)"span style="color:#4c4c4c;font-size:.9em;font-weight:normal;"Print Version/span /abr/span/divbr/div/ul