Technical Customer Service Support (Morristown, Tennessee, US)

divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:16.0px;word-wrap:break-word"H2 style="font-size:1.0em;margin:0.0px"Technical Customer Service Support /H2 /divdivp style="margin-bottom:11.0px"span style="font-size:16.0px"span style="font-family:Times New Roman, Times, serif"Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!  /span/span/p pstrongspan style="font-size:12.0pt"span style="font-family:#39;Times New Roman#39;, serif"Location Requirements: Must live within 50 MILES OF 2181 W ANDREW JOHNSON HWY. MORRISTOWN, TN 37814 AND BE WILLING TO COMMUTE TO SITE DAILY: THIS IS AN ON-SITE POSITION./span/span/strong/p/div/divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:16.0px;word-wrap:break-word"H2 style="font-size:1.0em;margin:0.0px"Job Overview/H2 /divdivpspan style="font-size:12.0pt"span style="font-family:#39;Times New Roman#39;, serif"Foundever is hiring Technical Customer Service Associates! /spanspan style="font-size:16.0px"span style="font-family:Times New Roman, Times, serif"We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. /span/span/spanspan style="font-size:12.0pt"span style="font-family:#39;Times New Roman#39;, serif"Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications. /span/span/p /div/divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:16.0px;word-wrap:break-word"H2 style="font-size:1.0em;margin:0.0px"What We're Looking For:/H2 /divdivul lispan style="font-size:12.0pt"span style="font-family:#39;Times New Roman#39;, serif"Ability to multitask in and navigate between screens efficiently while assisting customers/span/spanspan style="font-size:12.0pt"span style="font-family:#39;Times New Roman#39;, serif" /span/span/li lispan style="font-size:12.0pt"span style="font-family:#39;Times New Roman#39;, serif"Comfortable in a fast-paced environment/span/span/li lispan style="font-size:12.0pt"span style="font-family:#39;Times New Roman#39;, serif"Must be 18+ years of age/span/span/li lispan style="font-size:12.0pt"span style="font-family:#39;Times New Roman#39;, serif"High school diploma (or GED equivalent)/span/span/li lispan style="font-size:12.0pt"span style="font-family:#39;Times New Roman#39;, serif"Must pass a criminal background/span/span/li /ul /div/divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:16.0px;word-wrap:break-word"H2 style="font-size:1.0em;margin:0.0px"Key Skills and Responsibilites:/H2 /divdivul lispan style="font-size:12.0pt"span style="font-family:#39;Times New Roman#39;, serif"Handle inbound customer service calls/span/span/li lispan style="font-size:12.0pt"span style="font-family:#39;Times New Roman#39;, serif"Drive customer satisfaction through voice, chat and email communication/span/span/li lispan style="font-size:12.0pt"span style="font-family:#39;Times New Roman#39;, serif"Navigate multiple systems and tools/span/span/li lispan style="font-size:12.0pt"span style="font-family:#39;Times New Roman#39;, serif"spanRecommend product solutions for unique customer needs/span/span/span/li /ul/div/divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:16.0px;word-wrap:break-word"H2 style="font-size:1.0em;margin:0.0px"Why You Should Join Us:/H2 /divdivul lispan style="font-size:12.0pt"span style="font-family:#39;Times New Roman#39;, serif"Pay: $16/hr with opportunities up to $19+!/span/spanspan style="font-size:12.0pt"span style="font-family:#39;Times New Roman#39;, serif" /span/span/li lispan style="font-size:12.0pt"span style="font-family:#39;Times New Roman#39;, serif"100% paid training/span/span/li lispan style="font-size:12.0pt"span style="font-family:#39;Times New Roman#39;, serif"Dedicated time to skill development/span/span/li lispan style="font-size:12.0pt"span style="font-family:#39;Times New Roman#39;, serif"Benefits including medical, dental, life, and vision insurance/span/span/li lispan style="font-size:12.0pt"span style="font-family:#39;Times New Roman#39;, serif"401k retirement plan with company match/span/span/li lispan style="font-size:12.0pt"span style="font-family:#39;Times New Roman#39;, serif"Employee discounts/span/span/li lispan style="font-size:12.0pt"span style="font-family:#39;Times New Roman#39;, serif"Referral bonuses/span/span/li lispan style="font-size:12.0pt"span style="font-family:#39;Times New Roman#39;, serif"Internal Mobility (84% of our managers are promoted within)/span/span/li lispan style="font-size:12.0pt"span style="font-family:#39;Times New Roman#39;, serif"Employee Assistance Program (EAP)/span/span/li /ul/div/divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:16.0px;word-wrap:break-word"H2 style="font-size:1.0em;margin:0.0px"About Foundever®/H2 /divdivpspan style="font-size:12.0pt"span style="font-family:#39;Times New Roman#39;, serif"Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   /span/span/p p /p pspan style="font-size:12.0pt"span style="font-family:#39;Times New Roman#39;, serif"Get to know us at a href="https://www.foundever.com" id="menurou" style="color:blue;text-decoration:underline" target="_blank" title="https://www.foundever.com/"www.foundever.com/a and connect with us on Facebook, LinkedIn and Twitter./span/span/p /div/divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:16.0px;word-wrap:break-word"H2 style="font-size:1.0em;margin:0.0px"Military Partners/H2 /divdivpspan style="font-size:16.0px"span style="font-family:Times New Roman, Times, serif"We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. /span/span/p /div/divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:16.0px;word-wrap:break-word"H2 style="font-size:1.0em;margin:0.0px"EEO/H2 /divdivp style="margin-bottom:11.0px"span style="font-size:12.0pt"span style="font-family:#39;Times New Roman#39;, serif"Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination./span/span/p /div/div/div