DSW Store Associate Part-Time (Southfield, MI, US, 48034)

pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"bGeneral Summary/b/span/span/span/p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"The Store Associate provides friendly service to customers shopping in-store and those engaging through omni-channel services. They assess the customer’s needs and a name="_Int_P5qgqNdr"provide assistance/a by executing the company’s customer service model, always putting the customer first. Store Associates will perform salesfloor and warehouse functions throughout the store including assisting customers, merchandise placement, completing in-store and online customer transactions, processing incoming shipment, regular cleaning, and maintenance. Store Associates must demonstrate behaviors that align with the company valuesa name="_Int_YrNKaMrs".  /aspan style="color:#212529"Store Associates are brand ambassadors and responsible for the end-to-end experience, from online to store. /spanStore Associates must comply with all policies and procedures./span/span/span/p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"bspan style="font-family:#39;Calibri#39;, sans-serif"Reports to: /span/bStore Manager and/or Customer Experience Leader (CEL)/span/span/span/p p /p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"bOur Values:/b/span/span/span/p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"bWe Love What We Do/b/span/span/span/p ul lispan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"Bring positive energy and enthusiasm./span/span/span/li /ul pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"bWe Own What We Do/b/span/span/span/p ul lispan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"Give and receive feedback openly and embrace change as opportunities for growth./span/span/span/li /ul pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"bWe Do What’s Right/b/span/span/span/p ul lispan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"Model high standards of honesty and integrity./span/span/span/li /ul pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"bWe Belong/b/span/span/span/p ul lispan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"Value unique experiences and encourage different perspectives./span/span/span/li /ul p /p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"bEssential Duties and Responsibilities:/b/span/span/span/p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"bBe empowered to meet the customer where they are and personalize their experience:/b/span/span/span/p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"• Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at./span/span/span/p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"• Share the benefits of the DSW (Designer Shoe Warehouse) Loyalty program and enroll new members./span/span/span/p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"• Answer questions regarding product and complete customer transactions through either in-store sales or digital orders./span/span/span/p p /p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"bBe committed to the customer having a consistent positive experience:/b/span/span/span/p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"• We own the physical shopping environment therefore the role includes maintaining a neat, clean, and safe environment for our internal and external customers./span/span/span/p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"• This includes but is not limited to the following:  clearing trash from the aisles, cash wrap, and stockroom, returning shoes back to their location according to DSW standards, cleaning the associate breakroom and public restrooms, vacuuming, cleaning mirrors and front walkways along with any other housekeeping items deemed necessary./span/span/span/p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"• Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, maintain clearance standards, and organize and maintain the stockroom./span/span/span/p p /p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"bBring the power of shoes to life by leveraging in-store and digital services:/b/span/span/span/p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"• Complete all functions of the fulfillment process including locating items, inspecting condition of product, packaging and label placement ensuring readiness for pick up/delivery./span/span/span/p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"• Use of company tools to search product availability to order for the customer ie. iPhone, Register. /span/span/span/p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"• Perform other duties as assigned by the management team./span/span/span/p p /p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"bBe responsible to pause and the put the customer first:/b/span/span/span/p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"• Complete customer transactions while following DSW’s policies and procedures./span/span/span/p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"• Responsible for accuracy in counting money and providing correct change. /span/span/span/p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"• Operate a calculator and enter data via the register keyboard. /span/span/span/p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"• Partner with the Customer Experience Leader (CEL) when customer situations and service issues escalate. /span/span/span/p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"• Follow all asset protection policies and procedures./span/span/span/p p /p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"bBring fun and energy to everything you do: /b/span/span/span/p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"• Actively participates in daily team meetings and ongoing training./span/span/span/p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"• Be open to and responsive to coaching and feedback. /span/span/span/p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"• Demonstrate teamwork and support inclusivity./span/span/span/p p /p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"bRequired Skills:/b/span/span/span/p ul lispan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"span style="color:black"Must have the availability to meet the needs of the business./span/span/span/span/li lispan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"Professional, friendly, and customer service focused./span/span/span/li lispan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"Ability to move with tempo to meet time bound expectations./span/span/span/li lispan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"Good verbal and written communication skills./span/span/span/li lispan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"Proficient in use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator)./span/span/span/li lispan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"Must have the ability to spend up to 100% of working time standing or walking around the store./span/span/span/li lispan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"Lifting, including the ability to a name="_Int_Su2vUA7G"lift up/a to a maximum of 50 pounds on an occasional to frequent basis./span/span/span/li lispan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"Stoop, kneel, crouch or crawl on a frequent basis./span/span/span/li /ul p /p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"bExperience:/b/span/span/span/p ul style="margin-bottom:11.0px" lispan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"No previous retail experience required./span/span/span/li /ul