Customer Service Representative (Call Center Experience) - Full-time

strongCompany Description:/strongpCollabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. /ppNot only are we committed to meeting and exceeding our customer’s needs, but also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. /ppFor consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit www.collabera.com to learn more about our latest job openings. /ppAwards and Recognitionsbr /--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)br /--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)br /--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. br //pstrongJob Description:/strongpbspanPosition: Customer Service Representative/span/b/ppbspanDuration: 6 Months of contract- Contract to Hire opportunity/span/b/ppbspanPay rate: $13.62/ hour/span/b/ppbspanLocation: Mason, OH 45040/span/b/ppb/b/ppbbWork hours/b: 10:00am-6:30pm, Monday - Friday (training and work schedule)/b/ppbbr //b/ppbQualified candidates will be invited for a group interview on 8/29 and targeting a start date on 9/11./b/pp/ppbr //ppbspan/span/b/ppbuGENERAL FUNCTION: /u/b/ppProvide exceptional customer service and support to EyeMed Members, Providers (DONL’s and panel participants) and Store Divisions (Lenscrafters; Pearle; etc.)/ppbuMAJOR DUTIES AND RESPONSIBILITIES: /u/b/pulliProvide member service support, over the phone, in a timely, consistent and courteous manner to EyeMed members and providers /li/ululliAssist EyeMed members by answering benefit questions, eligibility, web registration, authorizations, provider location inquiries, and claims details /li/ululliInterface with providers to verify member eligibility and authorize services /li/ululliReview claims details, research payment issues, investigate provider network details /li/ululliUse system tools as appropriate to escalate issues between the various functional areas within EyeMed /li/ululliMust meet Customer Care Center productivity and quality goals/li/ulpbuCOMMUNICATIONS WITH OTHERS:/u/b/pulliiINTERNAL/i - Call Center associates and other EyeMed functional areas/li/ululliiEXTERNAL/i - Members/Providers/li/ulpbuSKILLS amp; QUALIFICATIONS:/u/b/pulliExcellent verbal and written communication skills/li/ululliExcellent telephone skills/li/ululliExcellent active listening and comprehension skills /li/ululliAbility to demonstrate empathy to the caller’s situation /li/ululliAbility to provide exceptional customer service /li/ululliExhibit resourcefulness in resolving problem situations /li/ululliManage time and multiple tasks effectively/li/ulpbr //ppspan /span/pstrongQualifications:/strongpbspan/span/b/ppbuEXPERIENCE:/u/b/pulliCall Center experience preferred/li/ululli1 – 2 years of experience in a professional business environment preferred/li/ululliKnowledge of vision benefits and/or insurance industry a plus/li/ulpbu/u/b/ppu/u/ppbuEDUCATION:/u/b/pulliHigh School diploma required/li/ululliCollege or University degree (preferred )/li/ulpspan/span/pstrongAdditional Information:/strongpAll your information will be kept confidential according to EEO guidelines./p