Facility Manager

We are a full-service Pet Care company operating several daycare and grooming locations across New York City. We are growing and seek highly motivated, reliable and experienced Facility Managers to join our awesome team of dog lovers! You will be expected to provide exceptional care to all animals under our supervision, while also ensuring an excellent customer experience.

Administration and Scheduling (35%)

• Serve as the on-site authority for the facility’s daily operations during work hours.

• Manage our online client system, Paw Partner, to ensure that it is functioning correctly, that clients are able to request the proper services, and that clients are being properly billed for the services they request.

• Enroll new clients in Paw Partner, ensure that clients complete their registration providing/uploading all required information (ie. vaccination records, billing).

• Maintain the daily daycare calendar to ensure that dogs are being picked-up and dropped-off as scheduled.

• Schedule Grooming appointments

• Ensure that appropriate staffing is always in place to meet the demands of the daycare.

• Ensure that everyone on the team’s wearing their TMAB uniform.

Staff Supervision, Training and Coordination (25%)

• Supervise your team of Pet Care Specialists (PCS) to ensure that all daycare services are delivered in a way that meets company policies and exceeds customer expectations.

• Oversee the training of new PCS, ensuring that they have the tools they need to provide excellent customer service and care for the dogs at our facility (see Facility Manager Manual).

• Maintain the Policies and Procedures Manuals of the facility.

• Respond to the teams’ and clients’ logistical and pet-related concerns during the day, and troubleshoot any issues that arise. Contact the management team whenever necessary.

• Serve as a “jack of all trades,” able to fill in for the daycare team and assist with operations on an as-needed basis.

Customer Service and Communications (25%)

• Serve as the face of Throw Me A Bone with all clients.

• Respond to new client registration emails, coordinating times for the clients’ first-time visits or daycare evaluations.

• Respond to client inquiries regarding scheduling, billing, or other issues.

• Explain to clients how Paw Partner’s various functions can address their questions, with an eye towards making operations as autonomous as possible.

• Spot-check the daily journals that the team is sending to clients, ensuring the quality of the notes and attached pictures.

• Work closely with our Social Media Manager and management team, sharing fun pictures of the dogs, business updates, property events, or other news.

Facilities Management (15%)

• Maintain the upkeep and general appearance of the facility.

• Maintain systems for organizing and cataloging belongings that clients bring with their dogs to daycare and boarding (ie. leashes, food, or other supplies)

• Maintain up to date vaccination records for all daycare, boarding, and grooming clients

• In coordination with the management team, schedule any necessary maintenance at the facility (ie. electrical, plumbing, painting, HVAC, or other construction work)

• Track, order and organize supplies, such as cleaning and grooming products, dog treats, company gear.

• Complete routine inspections of the facility to ensure that procedures in place for cleanliness and maintenance are being followed.

Required Skills and Qualifications

• Prior management experience at a dog daycare or shelter/rescue

• Passion for taking care of animals

• Teamwork and strong communication skills

Compensation Range

• $20.00-22.00 per hour

Benefits

• 401K

• Vacation and PTO (Paid Time Off)

• Raises and performance bonuses

• Recognition and reward program

• Career advancement opportunities and support

• Discounted daycare for employees’ dogs (upon successful daycare evaluation)

• Company outings and team building events

Our Guiding Principles

Excellence
Be the best while doing our best, both in our personal lives and as a company.

Integrity
The foundation of trust and the fabric of all meaningful relationships – not only with our clients and the pets who rely on us, but also with our team, who we rely on every day.

Passion
For what we do, and the pets we do it for – otherwise why do it?

Hospitality
How we welcome others into our family – with open arms, courtesy, kindness and a sense of belonging.