Retail Assistant Manager

Job Title: Assistant Store Manager

Department: Retail

Reports To: Store Manager

POSITION SUMMARY

Responsible for supporting the Store Manager regarding all aspects of the retail store including sales, customer service, operations, human resources, training, visual merchandising, loss prevention

PRIMARY DUTIES AND RESPONSIBILITIES

Customer Service

• Ensures each customer receives the highest level of customer service

Human Resources

• Notifies the Store Manager of hiring needs/floor coverage shortage
• Assist Store Manager in finding new employees
• Understands and communicates Company discount policy
• Assists Store Manager in controlling payroll budget
• Schedules staff efficiently
• Assists Store Manager with staff scheduling
• Understands progressive discipline procedures
• Follows corrective action process fairly and follows company policies and procedures and documents corrective action issues in appropriate form
• Stays constantly aware of loss prevention
• Shares ideas received from staff and customers with the Store Manager
• Understands the details of upcoming promotions
• Makes deposits correctly and ensures paperwork is accurate
• Know correct opening and closing procedures
• Knows correct procedure for reconciling cash drawer with register tape

• Follows correct procedures for issuing refunds
• Documents petty cash, safe money
• Ensures accuracy regarding merchandise that is received and shipped
• Conducts regular spot checks on store inventory
• Ensures that displays are clean and current
• Ensures selling floor is maintained, organized, and set to company guidelines
• Manage the daily activity of the sales floor, backroom, and cash register area according to company policy

KNOWLEDGE AND SKILLS

• Strong managerial skills
• Strong selling and communication skills
• Excellent product knowledge
• Strong knowledge of company history, corporate structure, and target market
• Knowledge of the competition and their prices
• Strong knowledge of POS systems

ESSENTIAL PHYSICAL REQUIREMENTS

• Ability to work varied days/hours
• Ability to climb ladders
• Ability to occasionally push, pull and lift more than 25 lbs.

EDUCATION AND WORK EXPERIENCE

• High school or equivalent
• One or more years of Store management experience in a retail environment