Welcome Center Representative

pspanThe strongWelcome Center Representative/strong is responsible for operating, maintaining and improving Welcome Center services and systems.  The position serves members and guests, maintains member service control, answers the telephone, answers members’ questions and performs various clerical duties./span/p p /p pspanThe Representative ensures that the Welcome Center functions at maximum efficiency and courtesy to fully support the customer service objectives of the Old Colony Y: program participation growth, increased program participants as OCY volunteers and contributors, high staff and member satisfaction, and retention of members./span/p p /p pspanThe Welcome Center Representative will display the character traits of caring, honesty, respect and responsibility.  S/he will understand and model the Activate America initiative.  The Representative will emphasize fun, and make the OCY a happy place with positive relationships./span/p p /p pstrongspanJOB FUNCTION:/span/strong/p p /p pstrongspan1.      /span/strongstrongspanProgram/Department Responsibilities/span/strong/p p /p pstrongspanService Skills:/span/strong/p pspana.  /spanspan Follow the staff dress code for position./span/p pspanb.  /spanspanGreet members and guests./span/p pspanc.  /spanspanShow interest in their concerns/span/p pspand.  /spanspanKnow members’ names and use them in their presence./span/p pspane.  /spanspanAsk “satisfaction questions” about program and service./span/p pspanf.   /spanspanListen to suggestions and respond promptly./span/p pspang.  /spanspanAddress complaints/concerns immediately./span/p pspanh.  /spanspanProvide information on facility, services and programs./span/p pspani.   /spanspanEnter data into the OCY computer system including membership, program, trips, events and miscellaneous sales correctly and in a timely manner./span/p pspanj.   /spanspanServe as a liaison between members and program supervisors./span/p pspank.  /spanspanAnswer telephones./span/p pspanl.   /spanspanBe alert to safety factors and potential hazards./span/p pspanm. /spanspanLook for ways to improve performance./span/p p /p pstrongspanRelationship Skills:/span/strong/p pspana.  /spanspanMake members feel comfortable and at ease./span/p pspanb.  /spanspanBe open, friendly and approachable to members./span/p pspanc.  /spanspanInitiate interaction with and between members./span/p pspand.  /spanspanAsk about family, job, hobbies, get to know them personally./span/p pspane.  /spanspanAsk about the goals: progress and satisfaction./span/p pspanf.   /spanspanIntroduce members to other members and staff./span/p pspang.  /spanspanInvite members to participate in programs./span/p p /p pstrongspanMember Involvement Skills:/span/strong/p pspana.  /spanspanBe knowledgeable about program areas and share information with members./span/p pspanb.  /spanspanBe knowledgeable about the OCY, its programs and policies./span/p pspanc.  /spanspanEncourage participation in facility and program orientations./span/p pspand.  /spanspanBe informed and up-to-date on latest developments in your field./span/p pspane.  /spanspanAcquaint members with other OCY programs and benefits./span/p pspanf.   /spanspanRecommend participation in a variety of programs./span/p pspang.  /spanspanBe able to articulate the OCY’s mission, value and benefits./span/p p /p pspan            /span/p pspan2.      /spanstrongspanSupervision of Personnel/span/strongspan – None/span/p pspan      /span/p pspan      3.   strongFiscal Responsibility/strong/span/p pspan            Receipt money transactions and program enrollments./span/p pspan            Responsible for closing at end of shift, including reconciliation./span/p p /p pspan      4.   strongFacility/Housekeeping Responsibility/strong/span/p pspan            Responsible for a neat, clean and organized front desk area./span/p pspan      /span/p pspan      5.   strongInterdivisional/Community/Volunteer Responsibility/strong/span/p pspan            Ask members to contribute to Annual Campaign./span/p pspan            Be informed about volunteer opportunities and be able to articulate the role and importance of volunteer /span/p