Front Desk Associate - Part-time

Overview: divstrongWho We Are:br //strong/divdiv /divdivAt Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!br /br //divdivJoining the PF family means being part of a company that is based on an established culture and strong set of values.  It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!br /br //divdivstrongWho You Are:br //strong/divdiv /divdivAll of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®br /br //divdivCharacteristics that will make you a perfect match for our Front Desk Associate: br /br //divdivstrongYou:/strong/divulliExhibit a positive and upbeat attitude./liliHave a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members./liliPride yourself on your work while being punctual, reliable, and dependable./liliHandle all interactions with diplomacy and exhibit a genuine motivation for helping others./liliAct with integrity and show respect to everyone around you./liliExhibit strong communication skills and have an ability to listen and empathize./liliInspire and motivate others to achieve their goals./liliAre a quick study with the ability to apply what you have learned during online and hands-on training./li/ul Responsibilities: divstrongAbout the Front Desk Associate Role:br //strong/divdiv /divdivAs a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!br /br //divdivDaily responsibilities for the Front Desk Associate also include:/divulliGreet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in./liliHelp to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies./liliResolve member concerns and escalate to a Manager as needed./liliAnswer phones in a friendly manner and assist callers with their inquiries./liliPerform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships./liliPerform prospective member calls and tours; assessing their membership needs./liliExecute retail transactions with accuracy and drive sales goals./liliResolve member concerns and escalate to a Manager as needed./liliRegular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area./liliEnsuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule./liliFrequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns./liliPromptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)/li/ul Qualifications: divstrongAbout Your Qualifications:/strong/divulli6-12 months of experience in a customer service environment is preferred/liliMust be 18 years of age or older/liliWilling to become CPR/AED Certified (Training provided by Planet Fitness)/liliBasic computer proficiency/li/uldivstrongPhysical Demands of the Front Desk Associate:/strong/divulliContinual standing and moving throughout the club to accomplish tasks during shift./liliContinual communicating in person or on the phone to exchange information during shift./liliMust be able to lift up to 75 pounds./liliWill encounter toxic chemicals during shift./liliFrequent cleaning and sanitizing of equipment and facilities./liliMoving self in different positions, including bending and twisting, to accomplish tasks.strong /strong/li/uldivstrongMore reasons to join Planet Fitness!/strong/divulliMedical, Dental, and Vision Insurance*/liliVacation*/Sick Time/Holiday Pay/liliFree Black Card Membership/lili401(k) Retirement Savings Plan/liliTerm Life Insurance*/liliHealthcare and Dependent Care Flexible Spending Accounts*/liliEmployee perks and discounts/liliEngaging team-building competitions and social events/li/ulp style="margin: 0px;"em*Please note that certain benefits listed above are for full-time employees only/em/pp style="margin: 0px;" /pp style="margin: 0px;"E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama/pp style="margin: 0px;" /pdivstrongHealth and Safety Requirements:span /span/strongEvery team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner./div