Front Desk Team Member - GOLD'S GYM - Waxahachie - Part-time

pThestrong Front Desk Team Member /strongwill warmly greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. This position will aid with member requests, inquiries about gym operations and policies, as well as perform various administrative duties as directed by the Gym General Manager. As the initial point of contact to our club, the Front Desk is responsible for creating a welcoming atmosphere and a memorable guest experience. /pbr /ulliEnthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym./liliProvide security and control to the front door and retail area of the facility./liliPersonally check each member into the gym using the proper check-in procedures./liliMonitor check-ins to identify delinquent accounts and notify Gym Management./liliRegister all guests into the gym using proper registration procedures./liliEnsure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner./liliUtilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries/liliRespond immediately to member requests, inquiries, and concerns./liliMaintain neat appearance and wear proper uniform attire with nametag while on duty./liliDistribute keys, towels and other materials as needed./liliProcess retail and concession sales./liliHelp maintain a fully stocked cooler and retail inventory./liliAttend all staff meetings as directed./liliClean and maintain the front desk area according to company standards./liliLog all maintenance concerns that are reported./liliFollow and report any safety concerns./liliNotify management of any gym or member incidents that require incident reports./liliWork when scheduled and adhere to company attendance policies./liliPerform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights during gym walk throughs./liliAssist in membership sales (kiosk or computer) and signing up members./liliAssign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions./liliHandle member account changes (form of payment, freeze forms, cancellation forms, manual agreements)./liliAssist with receiving orders and checking in retail and concession products./liliAssist members with registering and checking in for classes via app./liliOther duties as assigned./li/ulp/p