Student Specialist - IT

pspanMake a difference at one of Florida’s premier institutions for education in science, technology, engineering, and math (STEM). Florida Polytechnic University, ranked the No. 1 public college in the region by U.S. News and World Report, offers a unique working environment that encourages faculty and staff to be part of a culture that prizes collaboration, innovation, and the willingness to go above and beyond to ensure our students and University succeed. Florida Poly offers a small campus academic environment where students form connections with their faculty and peers as they pursue high-value degrees in engineering and applied sciences. /span/pp/ppspanThe University is equipped with cutting-edge facilities and equipment and two award-winning, architecturally distinct academic buildings. Its evolving curriculum, designed to meet the needs of industry and provide a life-long educational foundation for students, has helped the institution grow in prominence since its opening in 2014. Florida Poly’s deliberately small classes, affordability, and outstanding graduate outcomes have helped it earn /spana href="https://floridapoly.edu/about/rankings.php" target="_blank"recognitions/aspan such as being named a top value school, in the top 25 nationally for affordability, and in the top five best universities in the South for tech students. Accredited by ABET and SACSCOC, Florida Poly is educating some of the brightest minds in Florida and attracting standout talent from across the nation. /span/pp  /ph3bJOB TITLE /b/h3p  /pStudent Specialist - ITp   /ph3bJOB DESCRIPTION SUMMARY/b/h3p  /pThe Information Technology (IT) Student Specialist is responsible for providing Helpdesk and Desktop Support services at Florida Polytechnic University. The position will assist with setting up new users (desktop and laptops), installing and troubleshooting Windows operating systems, and macOS. The position will also provide assistance with technical analysis and feasibility studies of hardware and off-the-shelf applications. Specialist may be asked to safely operate a golf cart throughout campus, work in cramped or dusty environments, and climb on ladders.p    /ph3bJOB DESCRIPTION/b/h3pbRESPONSIBILITIES AND DUTIES:/b/pulliProvides first-level support to staff on all computer-related software and hardware issues by triaging email and phone calls for service requests./liliSupports the functionality of university computers and peripherals through software installation and troubleshooting and repairing computer hardware. /liliPerform computer imaging, staging and installation./liliAssist in the maintenance of IT standards and documentation./liliUnder the guidance of IT staff, inventories technology equipment and software./liliSet up video conferencing sessions and other items./liliTracks and completes preventative maintenance and tests./liliProvides testing and preventative maintenance services, tracks and documents the outcomes./liliContributes to team effort by completing other assignments and serving on project teams as assigned./li/ulp/ppbKNOWLEDGE, SKILLS, AND ABILITIES:/b/pp/ppbTechnical Knowledge/b/pulliProficiency in basic computer hardware components and peripherals./liliUnderstanding of common operating systems (Windows, macOS)/liliFamiliarity with various software applications and functionalities./liliBasic networking concepts (TCP\IP, DNS, DHCP)/liliKnowledge of mobile devices (smartphones, tablets) and their configurations./li/ulp/ppbCustomer Service Skills:/b/pulliStrong communication skills, both verbal and written./liliActive listening to understand and address user concerns effectively./liliAbility to translate technical jargon into layman’s terms./li/ulp/ppbProblem-Solving Abilities:/b/pulliAnalytical thinking to diagnose and troubleshoot technical issues effectively./liliAbility to follow logical steps and methodologies for issue resolution./liliResourceful in finding solutions and workarounds for common problems./li/ulp/ppbDocumentation and Ticketing:/b/pulliProficiency in using ticketing systems to log, track and escalate service requests./liliAccurate documentation of troubleshooting steps and resolutions for future reference./liliAbility to maintain detailed records of user interactions and issue histories./li/ulp/ppbProfessionalism and Time Management:/b/pulliProfessional demeanor and appearance in all user interactions./liliPunctuality and reliability in adhering to work schedules./liliTime management skills to prioritize tasks and meet deadlines effectively./li/ulp/ppbMINIMUM QUALIFICATIONS:/b/pulliMust be currently enrolled or attending classes at Florida Polytechnic University./liliMust have a high school diploma or equivalent./liliMust not be under current disciplinary probation, suspension, or expulsion./liliMust have declared a degree program and majoring in either Electrical Engineering, Computer Engineering, Computer Science or related major at a college or university./liliMust have a cumulative GPA of at least a 2.25 and spanhave successfully completed 9 credits or more in the most recent fall or spring semester with a GPA of 2.0 or better.  /span/liliMust possess a valid driver’s license./li/ulp/ppbspanREQUIRED LICENSES, CERTIFICATIONS, AND/OR OTHER SPECIFIC REQUIREMENTS OF LAW:/span/b/pulliThis position requires a criminal background check./liliThis position is subject to federal and state privacy regulations./li/ulp/ppbspanEXPECTED STARTING SALARY/span/bb:/b $14.05 hourly (20 hours per week maximum)/pp/ppbspanAPPLICATION DEADLINE DATE/span/bb:/b The position is open until filled./pp/ppbuspanSPECIAL INSTRUCTIONS REGARDING ATTACHMENTS:/span/u/b/ppspan /span/ppspanRequired attachments are listed on each posting. /spanspan  /spanbispanPlease be sure to attach all required documents in the Resume/CV field before continuing through the application./span/i/bspan Once your application has been submitted, no changes may be made and additional attachments will not be considered.  /span/ppspan /span/ppspanAn unofficial copy of the degree/transcript is acceptable during the application process. For positions requiring a degree, the official transcripts are required upon hire. /span/ppspan /span/ppspanForeign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline./span/ppspan /span/ppspanAll document(s) must be received on or before the closing date of the job announcements. /span/pp/pp/ph2/h2pubDIVERSITY STATEMENT:/b/u/pp/ppFlorida Polytechnic University is an equal opportunity/equal access institution. It is the policy of the Board of Trustees to provide equal opportunity for employment and educational opportunities to all (including applicants for employment, employees, applicants for admission, students, and others affiliated with the University) without regard to race, color, national origin, ethnicity, sex, religion, age, disability, sexual orientation, marital status, veteran status or genetic information./pp/pp style="text-align:inherit"nbsp;nbsp;/pp style="text-align:left"ibThis position requires a background check, which may include a level II screening as required by the Florida span class=" GKO2RH-COXN "span class=" WDLO "Statutenbsp;§435.04.nbsp;/span/span/b/i/pp style="text-align:inherit"ibnbsp; nbsp;/b/i/pp style="text-align:inherit"/p