Guest Experience Expert: Front Desk PM

div pstrongJob Overview/strong/p pThe Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors./p p /p pSchedule Requirements: This is a 3pm-11pm position, must be available on Weekends/p p /p pstrongspanWhat You'll be doing/span/strong/p ul listrongGreeting and Check-In:/strong Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies./li listrongCheck-Out and Payment Processing:/strong Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries./li listrongPhone and Email Communication:/strong Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally./li listrongReservation Management:/strong Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system./li listrongGuest Services:/strong Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner./li listrongAdministrative Tasks:/strong Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable./li listrongSecurity and Access Control:/strong Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary./li listrongCash Handling:/strong Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift./li listrongMulti-Tasking:/strong Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks./li listrongCollaboration:/strong Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction./li listrongEmergency Response:/strong Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed./li /ul p /p pstrongspanSkills and Abilities:/span/strong/p pspanHigh school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills./span/p p /p pstrongspanWorking Conditions amp; Physical Effort:/span/strong/p pspanPhysical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.  /span/p pstrongspanBenefits:/span/strong/p pspanBenefits for Full Time employees may include:/span/p ul lispanHealth, Dental and Vision Insurances/span/li lispanDisability Insurances/span/li lispanSupplemental Life Insurances/span/li lispanIdentity Theft Protection/span/li lispanFlexible Spending Accounts/span/li lispan401(k) Retirement Plan /span/li lispanPaid Time Off, Vacation and Holidays/span/li lispanEmployee Assistance Program/span/li lispanAMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!/span/li /ul pspan*Benefits vary by location*/span/p pspanPart-Time Benefits Also Available!/span/p pstrongspanEEO/VET/DISABLED/span/strong/p /div