Automotive Customer Service Advisor - Full-time

div pspanstronguPosition Summary/u/strong/span/p pspanContribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register. /span/p p /p pspanstronguDuties amp; Responsibilities /u/strong/span/p ul lispanFirst point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations. /span/li lispanResponsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge. /span/li lispanUnder the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering. /span/li lispanFollow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. /span/li lispanConduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection./span/li lispanPrimary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives. /span/li lispanPartner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures. /span/li lispanEffectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately. /span/li lispanIn designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities./span/li lispanMaintain an organized and neat shop./span/li lispanAdhere to all company policies, procedures, safety and environmental rules./span/li lispanOther duties as assigned./span/li /ul p /p pspanstronguKnowledge, Skills, and Abilities/u/strong/span/p ul lispanHigh school diploma or equivalent required./span/li lispanValid Driver's License./span/li lispanOne year of related experience in the automotive service environment./span/li lispanOne year of sales experience preferred./span/li lispanMust have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts. /span/li lispanStrong verbal communication skills. /span/li lispanStrong customer service skills./span/li lispanAbility to work Days, Nights, Weekends, Holidays./span/li /ul pspanstrongubr /Physical Demands/Work Environment/u/strong/span/p pspanThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. /span/p pspanThe characteristics described here are representative of those an employee encounters while performing the essential functions of this job. /span/p p /p pspanstronguPhysical Demands/u/strong/span/p ul lispanMust be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance./span/li lispanFrequent standing and walking for long periods of time./span/li lispanFrequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting./span/li lispanClimb up and down ladders to retrieve and stock merchandise./span/li lispanCommunicate effectively in person, by telephone, or by using telecommunications equipment./span/li lispanEnters and locates information on computer./span/li lispanPresents information to small and large groups./span/li lispanVisually verifies information, often in small print. /span/li lispanSafely operates a motor vehicle./span/li /ul pspanThe starting pay for this position is $17.29 hr + commission /span/p pustrongspanBenefits/span/strong/uspan /span/p pspanMedical, dental, and vision benefits/span/p pspanLife insurance/span/p pspanShort Term Disability/span/p pspanSupplemental benefits /span/p pspan401(k) with company match/span/p pspanPTO and holiday pay/span/p pspanOn-demand pay partner (DailyPay)/span/p p /p divspanspanemstrongAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran./strong/em/span/span/div /div