Front Desk Associate - Part-time

Overview: p style="margin-bottom: 0in;"span style="font-family: verdana, geneva; font-size: 10pt;"strongWho We Are:/strong/span/pp style="margin-bottom: 0in;"span style="font-size: 10pt; font-family: verdana, geneva;" /span/pp style="margin-bottom: 12.0pt;"span style="font-size: 10pt; font-family: verdana, geneva;"At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!/span/pp style="margin-bottom: 12.0pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Joining the PF family means being part of a company that is based on an established culture and strong set of values.  It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!/span/pp style="margin-bottom: 0in;"span style="font-family: verdana, geneva; font-size: 10pt;"strongWho You Are:/strong/span/pp style="margin-bottom: 0in;"span style="font-size: 10pt; font-family: verdana, geneva;" /span/pp style="margin-bottom: 12.0pt;"span style="font-size: 10pt; font-family: verdana, geneva;"All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®/span/pp style="margin-bottom: 12.0pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Characteristics that will make you a perfect match for our Front Desk Associate: /span/pp style="margin-bottom: 0in;"span style="font-family: verdana, geneva; font-size: 10pt;"strongYou:/strong/span/pullispan style="font-size: 10pt; font-family: verdana, geneva;"Exhibit a positive and upbeat attitude./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Pride yourself on your work while being punctual, reliable, and dependable./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Handle all interactions with diplomacy and exhibit a genuine motivation for helping others./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Act with integrity and show respect to everyone around you./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Exhibit strong communication skills and have an ability to listen and empathize./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Inspire and motivate others to achieve their goals./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Are a quick study with the ability to apply what you have learned during online and hands-on training./span/li/ul Responsibilities: p style="margin-bottom: 0in;"span style="font-family: verdana, geneva; font-size: 10pt;"strongAbout the Front Desk Associate Role:/strong/span/pp style="margin-bottom: 0in;"span style="font-size: 10pt; font-family: verdana, geneva;" /span/pp style="margin-bottom: 12.0pt;"span style="font-size: 10pt; font-family: verdana, geneva;"As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!/span/pp style="margin-bottom: 0in;"span style="font-size: 10pt; font-family: verdana, geneva;"Daily responsibilities for the Front Desk Associate also include:/span/pullispan style="font-size: 10pt; font-family: verdana, geneva;"Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Resolve member concerns and escalate to a Manager as needed./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Answer phones in a friendly manner and assist callers with their inquiries./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Perform prospective member calls and tours; assessing their membership needs./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Execute retail transactions with accuracy and drive sales goals./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Resolve member concerns and escalate to a Manager as needed./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)/span/li/ulp style="margin: 0px;"span style="font-family: verdana, geneva; font-size: 10pt;"Compensation Benefits:/span/pullispan style="font-size: 10pt; font-family: verdana, geneva;"The hourly pay range for this position is $span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif; color: black;"17.75 /span to $span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif; color: black;"18.75/span/spanspan style="font-size: 10pt; font-family: verdana, geneva;". Planet Fitness reserves the right to pay below or above the posted range based on factors that are unrelated to a person’s protected class./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Planet Fitness offers a comprehensive benefit offering that includes availability to medical, dental and vision insurance; short-term and long-term disability; term life insurance; 401(k) retirement savings plan; flexible spending accounts, vacation, sick and holiday pay and a free Black Card Membership. Certain benefits are offered to full-time employees only./span/li/ul Qualifications: p style="margin-bottom: 0in;"span style="font-family: verdana, geneva; font-size: 10pt;"strongAbout Your Qualifications:/strong/span/pullispan style="font-size: 10pt; font-family: verdana, geneva;"6-12 months of experience in a customer service environment is preferred/span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Must be 18 years of age or older/span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Willing to become CPR/AED Certified (Training provided by Planet Fitness)/span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Basic computer proficiency/span/li/ulp style="margin-bottom: 0in;"span style="font-family: verdana, geneva; font-size: 10pt;"strongPhysical Demands of the Front Desk Associate:/strong/span/pullispan style="font-size: 10pt; font-family: verdana, geneva;"Continual standing and moving throughout the club to accomplish tasks during shift./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Continual communicating in person or on the phone to exchange information during shift./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Must be able to lift up to 75 pounds./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Will encounter toxic chemicals during shift./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Frequent cleaning and sanitizing of equipment and facilities./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Moving self in different positions, including bending and twisting, to accomplish tasks.strong /strong/span/li/ulp style="margin-bottom: 0in;"span style="font-family: verdana, geneva; font-size: 10pt;"strongMore reasons to join Planet Fitness!/strong/span/pullispan style="font-size: 10pt; font-family: verdana, geneva;"Medical, Dental, and Vision Insurance*/span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Vacation*/Sick Time/Holiday Pay/span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Free Black Card Membership/span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"401(k) Retirement Savings Plan/span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Term Life Insurance*/span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Healthcare and Dependent Care Flexible Spending Accounts*/span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Tuition Reimbursement/span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Employee perks and discounts/span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Engaging team-building competitions and social events/span/li/ulp style="margin-bottom: 0in;"span style="font-family: verdana, geneva; font-size: 10pt;"em*Please note that certain benefits listed above are for full-time employees only/em/span/pp style="margin-bottom: 0in;"span style="font-size: 10pt; font-family: verdana, geneva;" /span/pp style="margin-bottom: 0in;"span style="font-family: verdana, geneva; font-size: 10pt;"strongHealth and Safety Requirements: /strongEvery team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner./span/p Min: USD $17.75/Hr. Max: USD $18.75/Hr.