Hotel Maintenance Supervisor - Full-time

Property Maintenance & Repairs

• Perform routine inspections of properties and resolve issues such as:
  • Plumbing: Unclogging toilets or sinks and bathtub/shower drains, fixing leaks, replacing shower heads.
  • Troubleshooting household appliances: Testing outlets, replacing light fixtures, checking basic household appliances, and resetting circuit breakers when an appliance is not working.
  • Tech Support: Troubleshooting Wi-Fi issues, troubleshooting TV/streaming devices, changing batteries of remote controls, smart locks, and exterior cameras, changing light bulbs, and updating smart lock codes.
  • General Repairs: Replacing blinds and curtains, fixing cabinets, nightstands, and dressers, and fixing door handles and hinges, and paint touch-ups.
  • Maintain common areas and outdoor spaces (e.g., resetting pool timers, checking for pest issues, ensuring trash areas are clean).
  • Supplementary pest control: Placing traps or baits for bed bugs, roaches, and other types of pests.
     
• Conduct regular property inspections to identify and address maintenance needs.
• Coordinate preventive maintenance programs (HVAC filters, plumbing checks, etc.).
• Diagnose, troubleshoot, and repair plumbing, electrical, HVAC, carpentry, and appliance issues.
• Manage relationships with external contractors and vendors for specialty repairs.
• Maintain accurate work orders, inventory of supplies, and maintenance logs.
• Ensure all work complies with local building codes, safety regulations, and company standards.
• Respond to after‑hours emergencies on a rotational basis.

2. Guest & Tenant Relations

• Serve as the primary point of contact for guests and tenants, addressing concerns within 1–2 hours of notification.
• Conduct post-checkout inspections to identify damages or maintenance needs and properly document them by sending time-stamped pictures for filing claims for reimbursement.
• Deliver exceptional customer service in both English and Spanish (e.g., greeting guests encountered during visits to the properties, and providing local recommendations).

3. Cleaner Coordination

• Recruit, train, and manage cleaning staff to ensure properties meet cleanliness standards.
• Conduct spot-checks after cleanings to verify quality and provide feedback to cleaners (e.g., restocked supplies, no missed areas).
• Hire cleaners as needed and maintain a reliable backup list.

4. Administrative & Reporting

• Document all repairs, inspections, and guest interactions using property management software (e.g. Asana, Trello, Monday.com, Connect Teams)
• Escalate major issues (e.g., HVAC failures, roof leaks) to management 
• Submit weekly reports summarizing property conditions, cleaner performance, and urgent action items.
• Weekly inspection and monitoring of inventory to ensure that all items needed in operations are sufficient, and report immediately for any item that is low in stock.

5. Emergency Response

• Be available for on-call emergencies (guests were locked out of their room, the main door of the house not opening) during designated hours.

Requirements

• Reside within 20 miles of Kissimmee (priority given to candidates in Davenport/Kissimmee).
• Proven handyman skills (plumbing, electrical, carpentry) with the ability to provide examples of past repairs.
• Reliable transportation and a valid driver’s license.
• Tech-savvy: Comfortable using apps for reporting, smart home devices, and basic troubleshooting.
• Availability for flexible hours, including weekends and occasional evenings for emergencies.

Required qualifications:

• Legally authorized to work in the United States
• 21+ years or older

Preferred qualifications:

• Valid driver's license
• Access to personal devices for work: smartphone - any type
• Construction skills: operating handheld tools
• Management skills: supervising employees
• Comfortable handling customer complaints
• Able to comfortably lift 50 lbs
• Available to work: late at night
• Available to work: weekends
• Available to work: weekdays
• Willing to travel locally
• 3+ years of experience in the cleaning & maintenance services industry