Nordic Speaking Customer Service for Fashion & Apparel Department - Full-time

Mercier Consultancy is excited to announce an opening for a Nordic Speaking Customer Service Representative within our Client's Fashion & Apparel Department. In this vibrant Junior role, you will provide exceptional support to our Nordic-speaking customers, assisting them with inquiries related to our latest fashion collections and apparel services.

Your fluency in a Nordic language (Danish, Swedish, Norwegian, or Finnish) will be vital as you help clients navigate our products, respond to questions about order statuses, facilitate returns, and offer styling advice. As a key member of our team, you will enhance customer satisfaction and loyalty by delivering outstanding service in the ever-evolving world of fashion.

Responsibilities

• Provide high-quality customer service in your Nordic language through various channels including phone, email, and chat
• Assist customers with inquiries about product details, fashion trends, sizes, and availability
• Handle order processing, returns, and complaints with professionalism and care
• Document customer interactions clearly and accurately in our CRM system
• Collaborate with merchandising and fulfillment teams to ensure timely delivery of orders
• Gather customer feedback to enhance our product offerings and services
• Stay updated on fashion trends to provide informed recommendations to customers

Requirements

• Fluency in a Nordic language (Danish, Swedish, Norwegian, or Finnish) and English, with strong communication skills
• Exceptional customer service abilities and a keen eye for fashion
• Experience in customer service, particularly in the fashion or retail sector, is preferred
• Able to manage multiple inquiries and work efficiently in a fast-paced environment
• Detail-oriented with strong organizational skills
• Passion for fashion and helping customers express their personal style
• Experience with customer support software and CRM systems is advantageous

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...