Dutch Speaking Customer Support for Logistics & Shipping Department

Mercier Consultancy is seeking a dedicated Dutch Speaking Customer Support Representative for our Client's Logistics & Shipping Department! In this vital Junior position role, you will be the go-to support for our Dutch-speaking clients, assisting them with inquiries related to logistics and shipping services. Your strong communication skills and attention to detail will ensure our clients receive the best support possible.

If you enjoy helping others and thrive in a fast-paced environment, this position is an excellent opportunity for you to contribute to our mission of providing exceptional service in the logistics sector.

Responsibilities

• Respond to customer inquiries in Dutch through various channels including phone, email, and chat
• Assist clients with questions regarding shipping processes, tracking, and logistics solutions
• Document interactions and resolutions accurately in our CRM system
• Collaborate with internal teams to resolve complex shipping and logistics issues
• Provide clients with detailed information regarding service options and delivery times
• Gather feedback from customers to improve service quality
• Engage in training sessions to stay updated on service offerings and best practices

Requirements

• Fluency in Dutch and English, both written and verbal
• Previous experience in customer support, ideally in logistics or shipping
• Excellent communication and problem-solving skills
• Strong attention to detail and organizational skills
• A customer-first mindset with a proactive approach to service
• Ability to multitask and manage high volumes of inquiries efficiently
• Familiarity with customer support tools and logistics software

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...