Front Office Support

Elmhurst, Illinois We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future. Job Description: Glass America Customer Service Rep Elmhurst, IL Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America’s shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out. What Glass America offers you: Full-Time (30 or more hours per week) employees enjoy + 80 hours of paid time off annually. + 80 hours of paid parental leave. + 6 paid holidays annually. + Medical, Prescription Drug, Dental & Vision Insurance + 401(k) Retirement Plan with company match. + Employer Paid Short-Term Disability & Life Insurance. + Additional Voluntary Life Insurance. + Free prescription or non prescription safety glasses each year. + Career development and progression opportunities. + Be part of a company that does business in 38 states and continues to grow! What Glass America requires of you to be successful: + Professionally handle customer interactions and general inquiries, both in person and over the phone. + Have a sense of urgency when scheduling customer appointments. + Maintain regular communication with Auto Glass Technicians in the field. + Utilize our software to make a note of all conversations, enter sales information and update customer records as needed. + Follow our step by step process to provide quotes on our competitively priced installation and repair services. + Take proactive actions to help your team meet shop production goals and budgetary objectives. + When needed, pivot to provide additional assistance to the dispatch/parts team. What Glass America needs of you to join the team: + Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails. + Comfortable in a customer facing, front line role. + Reliable and dependable hard worker with a positive demeanor. + High aptitude for technology with strong typing and data entry skills. + Process driven with the understanding of how to manage inventory levels. + Ability to work some Saturdays and overtime as necessary. + General knowledge of automobile functions and systems. + Auto Parts and/or Dispatcher experience is highly desirable. Compensation Details: Pay Range: $20 - $22 per hour + Compensation is commensurate with skill, education and experience.