Patient Service Representative - Full-time

About Us

ChesPenn is a network of community health centers spanning Chester and Delaware Counties.  Our mission is to provide quality, integrated, and culturally sensitive medical, dental, and behavioral healthcare to adults and children regardless of their income, insurance status, or ability to pay.

 

Simply put, our goal is to provide a healthcare home for every person living in the communities we serve. Be part of our mission to care for your community. This is a job that will love you back!

 

Here’s a professionally written job post for a Patient Service Representative at ChesPenn Health Services:

Join Our Team as a Patient Service Representative

At ChesPenn Health Services, we believe that every patient deserves compassionate, respectful, and culturally sensitive care. As a Patient Service Representative, you’ll be the welcoming face of our community health centers, helping patients access the care they need with dignity and efficiency.

This is more than a front desk role—it’s an opportunity to make a meaningful impact in the lives of individuals and families across Chester and Delaware Counties. If you’re passionate about service and thrive in a fast-paced healthcare environment, we’d love to meet you.

Why You’ll Love Working Here

We live by the values of compassion, teamwork, integrity, and quality. At ChesPenn, you’ll find:

• Comprehensive medical, dental, and vision coverage
• Flexible time off to support work-life balance
• Retirement plan and health savings account
• Opportunities for professional development and career growth
• A collaborative, mission-driven workplace culture

Who You Are

• A clear and empathetic communicator who enjoys helping others
• A detail-oriented multitasker who thrives in a busy front office setting
• A team player who contributes to a positive and respectful work environment
• Committed to providing excellent service to patients from diverse backgrounds

What You’ll Do

• Greet and check in patients with professionalism and warmth
• Schedule appointments and manage patient flow efficiently
• Verify insurance information and assist with registration and billing processes
• Answer phones, respond to inquiries, and provide accurate information
• Maintain confidentiality and comply with HIPAA regulations
• Support clinical staff by coordinating patient needs and documentation
• Use EMR systems to update patient records and manage communications

Qualifications

• High school diploma or equivalent required
• Experience in healthcare or customer service preferred
• Familiarity with EMR systems and front desk operations a plus
• Strong communication and organizational skills
• Ability to work in person across ChesPenn locations in Chester and Delaware Counties
• Bilingual skills are a plus

Please Note: To protect the safety of children and families—and to safeguard sensitive medical information—all candidates who accept any form of job offer, whether conditional, contingent, or final, are required to complete pre-employment screenings. These may include child abuse clearance, criminal background checks, and other evaluations mandated by state and federal regulations. Depending on the position, additional requirements such as fingerprinting, drug testing, and verification of professional credentials may also apply.

ChesPenn’s Mission

We provide comprehensive primary and preventive care and social services to medically underserved families and individuals, regardless of their ability to pay. We strive to meet the unique health needs of our communities in linguistically and culturally competent ways.

ChesPenn is an Equal Opportunity Employer

 

NOTE:  
ChesPenn uses a web-based application portal and emailing system to correspond with applicants.  Please be sure to add  to your contact list to ensure delivery of all correspondence from us.