CUSTOMER SVC/CLERK - Part-time

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.h3Responsibilities/h3div- Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment br - Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business br - Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items br - Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty br - Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation br - Determine work priorities and task lists to consistently maintain adequate front end conditions br - Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations br - Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste br - Communicate pricing and signage discrepancies to the pricing coordinator br - Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline) br - Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards br - Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards br - Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning) br - Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity br - Must be able to perform the essential job functions of this position with or without reasonable accommodation br/divh3Qualifications/h3divb Minimum /b br - High School Diploma or GED br - Effective interpersonal and customer service skills br - Good math skills (ability to add, subtract, multiply and divide) br - Sound judgement/decision making skills br - Friendly, approachable/outgoing demeanor/team player br - Ability to work in a fast paced environment br - Good oral and written communication skills br brb Desired /b br - Familiar with Microsoft Office Word and Excel br/divh2Company/h2divdiv Based in Illinois, Mariano’s merged with The Kroger Company in 2015. Today, we’re proudly serving Mariano’s customers in over 40 stores throughout the Chicago Metro area.nbsp; /div div As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. /div div Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited. /div div Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Mariano’s family!nbsp; /div div If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location’s management. /div div p class="MsoNormal" style="mso-margin-top-alt:auto; margin-bottom:6.0pt"buspanWhat you’ll receive from us:/span/u/bspan/span/p p class="MsoNormal" style="mso-margin-top-alt:auto; margin-bottom:6.0pt"bspanThe Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:/span/bspan/span/p ul li style="mso-margin-top-alt:auto; margin-bottom:0in"spanA wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans./span/li li style="mso-margin-top-alt:auto; margin-bottom:0in"spanFlexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service./span/li li style="mso-margin-top-alt:auto; margin-bottom:0in"spanEmotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco./span/li li style="mso-margin-top-alt:auto; margin-bottom:0in"spanValuable associate discounts on purchases, including food, travel, technology and so much more./span/li li style="mso-margin-top-alt:auto; margin-bottom:0in"spanUp to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program./span/li li style="mso-margin-top-alt:auto; margin-bottom:0in"spanVast potential for growth, through an abundance of industry-leading training programs and diverse career pathways./span/li /ulbspanFor more information about benefits and eligibility, please visit /span/bspana href="https://www.krogerfamilycareers.com/en/sites/CX_2001/pages/5022" target="_blank" rel="nofollow"bspanour Benefits Page/span/b/a/spanbspan!nbsp;/span/b /div/div