Accommodations Front Office- Starting at $15.50 per hour

h2JOB STATEMENT/h2 pResponsible for check- in processes in a timely and efficient manner at our Camp Gate, Hotel Front Desk, or Camping Office.  Accountable for answering any guest questions and providing accurate information to the guests.  Ensure excellent communication skills when dealing with all the guests.  The guests always come first and will be treated in a fair and friendly manner./p p /p pstrongMISSION/strong/p pTo ensure 100% of a Guest’s expectations are met before arrival./p pstrongemFriendly; Accurate; Efficient; Knowledgeable/em/strong/p p /p h2ESSENTIAL FUNCTIONS/h2 ul liCommunication/li liAnswer all questions from the guest in accordance with standards of proper etiquette./li liBe consistent in giving out accurate information./li liMake Supervisor aware of problems you experienced throughout the day/li liInform management of any guest or system related complaints or problems./li /ul h1§  Guest Service/h1 ul liEnsure guest comfort and satisfaction./li liPromptly and effectively deal with guest complaints and requests./li liAlways be polite when dealing with a guest./li liNever use foul language while at work./li liThe guest comes FIRST! Drop what you are doing to help a guest./li liAnswer a guest question to the best of your ability. Get help if you do not know the answer./li liBe Knowledgeable/li liKnow our product; Accommodation Types, Amusement Park, and Water Park/li liKnow how SMS Host works and functions. Know rules, policies, deposit and cancellation requirements./li liProactively seek opportunities to become knowledgeable in those areas that you have not mastered; including additional SMS systems training and Darien Lake Policies/li liPerform duties and run reports as outlined in the ATD (Attention to Detail)./li liCleaning Duties/li liKeep all guest facing areas and desks clean and presentable/li liKeep the front office areas fully stocked at all times./li liTake out all of the garbage daily./li liMust be able to lift 30 pounds./li liPerform any duties requested by a Manager, Director, Supervisor or Lead./li liFront Office staff are required to work shifts both inside at the Hotel Front Desk or Camp Office and outside at the Camp Gate toll booths/li liProfessional Appearance and Image/li liBe PUNCTUAL in reporting to work/li liBe neatly dressed in APPROPRIATE UNIFORM WITH A NAME TAG/li liBe READY/li liPersonal hygiene is required/li /ul h1strongJOB SPECIFICATIONS/strong/h1 ul liSelf-Starter, Motivated, Confident, Optimistic/li liExcellent Communicator/li liSelf-Disciplined, Detail oriented/li liGuest Advocate, Hospitality focus/li liProblem Solver/li liComputer skills and knowledge (Microsoft Office – Word/Excel, ability to type, etc.)/li liTeam Player/li /ul pstrong /strong/p pstrongPHYSICAL DEMANDS: /strongThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./p ul liMust be able to sit and/stand/or walk for long periods of time throughout the day/li liMust be able to work outdoors at various times throughout the year/li liRequires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech/li liRequires occasional kneeling and bending/li liRequires occasional walking, reaching above shoulder, pushing and pulling/li liRequires occasional lifts and carries up to 40 pounds/li liRequires occasional carries up to 75 pounds with the assistance of a two-wheel hand truck/li liWork environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level is generally moderate./li /ul pstrong /strong/p pstrongOTHER FUNCTIONS/strong/p pAny and all other duties as assigned or necessary in order to support the Accommodations Department and the park as a whole.  While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate./p p /p