Medical Assistant: Bilingual (Spanish / English)- Brighton Park North - Full-time

pDescription/ppstrongEsperanza Health Centers offers benefits to all its full-time employees:/strong/ppBCBS Medical PPO Plans strong| /strongAmeritas Dental strong|/strongEye Med Vision strong|/strongTuition Reimbursement up to $5,000 per yearstrong|/strong10 Paid Holidays and 16 Days of Paid Time Off/ppbr//ppstrongCompensation (Based on experience): /strong$20 - $23/ppstrongLocation: 4700 S. California Ave (Will also cover/float to additional Esperanza clinic sites as needed)/strong/ppbr//ppstrongPosition purpose:/strong The Medical Assistant (MA) is a vital member of the care team within our Patient-Centered Medical Home (PCMH) model, contributing to the provision of high-quality, patient-centered healthcare. The MA supports clinical operations and patient care through both clinical and administrative duties. This position ensures compliance with established policies and contributes to the smooth delivery of care at Esperanza Health Centers/ph5br//h5pustrongPrimary Duties and Responsibilities:/strong/u/ppbr//ppstrongPatient Care:/strong/pulliTake patients’ vital signs, prepare patients for examinations, and provide instructions based on visit reasons./liliPerform initial interviews to gather pertinent medical history for use by healthcare providers./liliAssist providers during examinations, procedures, and other direct care activities; obtain consent for procedures as needed./liliPerform phlebotomy, Point of Care Testing (POCT), and EKGs following established standards./liliAdminister immunizations and injections as ordered by the healthcare provider, and document appropriately in the medical record./liliCollect and prepare specimens for laboratory analysis and complete necessary requisitions./li/ulpstrongCare Team Collaboration:/strong/pulliParticipate in daily care team huddles to support care coordination and patient flow./liliCollaborate with providers, nurses, and care coordinators to ensure continuity of care, particularly for chronic condition management./liliCommunicate lab results to patients as instructed by providers and notify providers of abnormal results./liliTriage patient, physician, and pharmacy phone messages, and document all patient encounters./li/ulpstrongQuality and Safety:/strong/pulliMaintain established policies, quality improvement programs, safety standards, and infection control protocols./liliEnsure proper storage of medications and vaccines and maintain daily temperature logs for all cold storage units./liliMaintain inventory of immunizations (e.g., vaccines for Children program) and medical supplies; ensure proper handling and documentation of sample medications./liliKeep daily lab and quality control logs, ensuring compliance with safety standards./liliClean and prepare rooms between procedures, monitor and restock supplies, and ensure proper functioning of equipment./liliFollow AIDET (Acknowledge, Introduce, Duration, Explanation, Thank) principles to deliver exceptional customer service to patients and visitors./li/ulpstrongPatient-Centered Medical Home (PCMH):/strong/pulliContribute to PCMH principles by ensuring patient-centered, comprehensive, and coordinated care./liliSupport quality improvement initiatives, gathering data to enhance patient outcomes./liliExhibit sensitivity to patients' comfort, privacy, and well-being, showing genuine interest in their progress. Ensures a safe, supportive, and therapeutic environment for both patients and their families./liliTranslate for patients as necessary and provide culturally competent care./li/ulpstrongAdministrative Duties:/strong/pulliAttends and participates in meetings as assigned./liliMay manage patient scheduling and registration, verify insurance, and assist with front desk duties when needed./liliMay perform general administrative tasks such as copying, faxing, answering phone calls and making appointments./liliMay provide coverage support at any Esperanza Health Center when needed during staffing shortages./liliMay participate in community outreach events, such as health fairs, and represent the organization as needed.br//li/ulpstrongEsperanza Health Centers is an Equal Opportunity Employer (EOE) according to Title 44, Ill. Administrative Code, and Subpart C Section 750.150./strong/ppRequirements/pulliMinimum 1 year of experience working in a clinical setting is preferred./liliHigh school diploma or equivalent is required./liliBilingual English/Spanish proficiency is required./liliKnowledge of medical terminology./liliExcellent customer service skills./liliStrong communication and interpersonal skills./liliAbility to work collaboratively in a team-based care model./liliProficient in using Electronic Health Records (EHR) systems./liliAbility to work in fast-paced clinical environment requiring direct interaction with patients./liliGraduation from an accredited Medical Assistant program is empreferred/em./liliCurrent Medical Assistant certification (CMA, RMA, or equivalent) is empreferred/em./liliCPR certification empreferred/em./liliPhlebotomy certification empreferred./em/li/ul