Field Service Technician II-San Joaquin County, CA

pstrongWelcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!/strong/p pa href="https://www.youtube.com/watch?v=eXLNwQg5Y3g" target="_blank" rel="noopener"Aventiv Technologies – Where your future awaits - YouTube/a/p pspan style="text-decoration: underline;"strong**Associate Referral Reward Eligible**/strong/span/p pspan style="text-decoration: underline;"strong**$1000 sign on bonus**/strong/span/p pstrongJob Purpose:span /span/strongMaintains and repairs telecommunication equipment, associated computers, networking, and electronic equipment and to install all Securus’ products, features and equipment. Travels from location to location to resolve issues as stated above but could also serve as an onsite technician for a particular customer providing both technical and administrative duties or as a hybrid technician who is both on site and roving. Provides installation assistance, training or troubleshooting assistance to a FSA and/or FST1./p pstrongEssential Duties:/strong/p ul liRepairs, maintains, programs and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities./li liRepairs/installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area of responsibility./li liMaintain and provide operations support for site surveys, pre-bid meetings and/or sales conferences./li liCommunicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information./li liTroubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution./li liRequired to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products services./li liProvide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required./li liMaintains inventory of equipment and tools/li liManages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)/li liDemonstrates proficient skills with telephony–pulling cable, terminating cable, trouble shoot wiring, loading configuration files, install and maintain all Securus equipment./li /ul pstrongKnowledge, Skills, Abilities:/strong/p ul liDemonstrate the proficient understanding of the customers’ service needs and work to improve the operation of their facility with regard to all of Securus products such as: Inmate Calling System, Video Visitation, Kiosk and/or Tablets./li liWorking knowledge and the ability to learn of all applicable practices, standards and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, and Securus equipment)/li liAbility to work all tasks to completion with a high sense of urgency and the highest work quality./li liNegotiates alternatives means of resolving issues and escalates issues when necessary./li liResponds to requests from management and customers via phone, e-mail and/or with reporting./li liAdheres to Field Service Standards and all Company policies./li liSelf-starting, able to self-train on telephony-based product line./li liExcellent ability at multi-tasking, setting priorities and tracking issues concurrently./li liStrong communications skills, written and verbal, for working with customers, dispatchers, technical support, specialists, other field technicians and management./li /ul pspan /spanspanstrongMinimum Qualifications:/strong/span/p ul lispanHigh school diploma or GED/span/li lispan3 years of installation repair and maintenance of telecom and networking devices./span/li lispanExperience working with Windows OS, VOIP, Adtran Fortinet, AOS, Cisco IOS and wireless /spantechnology./li lispanTelephony experience - including but not limited to pulling cable (Cat3 Cat5), terminations (110, 66, Krone, RJ11 RJ45) up to 100 pair cables and troubleshooting wiring / T1 / CO dial tone /spanproblems./li lispanExperience and knowledge of network (cat3, cat5, cat6) cabling configuration, troubleshooting and installation standards./span/li /ul pspan /spanspanstrongPreferred Qualifications:/strong/span/p ul lispanExperience in conduit bending (EMT and Rigid)/span/li lispanConduit Bending/span/li lispanMicrosoft Certifications (A+, N+, MCSE etc.…)/span/li lispanCisco Certifications (CCNA etc.…)/span/li lispanElectronics / Electrical Certification or Degree/span/li lispan6 years or more of related experience/span/li lispanWireless technology experience/span/li lispanFiber termination experience/span/li /ul pspan /spanspanstrongPhysical Requirements:/strong/span/p ul lispanStanding, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus./span/li /ul pspan /spanspanstrongSalary and Benefits:br //strongAt Aventiv Technologies, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer./span/p ul lispan$24.89-$28.37/hour (depending upon experience) /span/li lispanHealth Insurancebr //span/li lispan401(k)br //span/li lispanDisabilitybr //span/li lispanLife Insurancebr //span/li lispanPaid Time Offbr //span/li lispanVoluntary Benefits/span/li /ul pstrongAventiv Privacy Policy:/strong/p pa href="http://www.aventiv.com/privacy" target="_blank" rel="noopener"www.aventiv.com/privacy/a/p pstrongEqual Employment Policy/strong/p pAventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act./p